Full Job Description
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Responsible for leading initiatives, developing strategic enhancements, and completing ongoing monitoring for new account acquisition. Innovates and drives operational strategies and processes re-engineering service delivery channels to meet business and operational goals. Ensures a streamlined and differentiated customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities
Manages and monitors acquisition and onboarding processes.
Effectively and consistently communicate statuses and results.
Manages operational metrics and identifies opportunities to improve brand promise, service levels, and customer satisfaction.
Ensures compliance with policies and regulations through development and oversight of controls and operational reporting.
Engages with internal and external business partners to formulate actionable solutions to business problems.
Manages strategies that drives plan goals, monthly forecasting, and overall volume forecasting.
Documents business processes and procedures. Maintains documentation for change management.
Identifies and implements process improvements that enhance the customer experience and improve efficiency.
Minimum Qualifications
At a minimum, here’s what we need from you:
Bachelor's degree in finance, Business, Operations, Computer Science, or related field
4+ years of experience in Operational Management, Mortgage or Home Equity origination, Computer System Management, or related field
In lieu of a degree, 6+ years of experience in Operational Management, Mortgage or Home Equity origination, Computer System Management, or related field
Preferred Qualifications
If we had our say, we’d also look for:
6+ years of experience in Operational Management, Mortgage or Home Equity origination, Computer System Management, or related field
Lean, Six Sigma
Compensation: The base pay for this position generally ranges between $74,000.00 to $124,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
