Design Shop Advisor

Serena & Lily - Dallas, TX4.0

Full-timeEstimated: $40,000 - $54,000 a year

Summary of Role:

Serena & Lily is seeking Design Advisors to join our Dallas location! Sales Associates/Design Advisors are responsible for creating a first-rate client experience through superior sales and service. We are looking for candidates who are available to work Full Time and Part Time hours including holidays, weekdays and weekends.

Key Accountabilities:

  • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation.)
  • Acts as brand steward in all interactions with Clients, Designers, Vendors, and Co-workers.
  • Create a warm, welcoming, inspiring on brand client experience
  • Provide relevant design advice, product knowledge, and product recommendations
  • Contribute to Store sales goals by providing estimates, adding on and closing the sale
  • Follow up on all orders and estimates, order flow, raise any client issues or order issues immediately to leadership for assistance in solving
  • Master product knowledge and brand design inspiration.
  • Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard.
  • Contribute to growing the client base, including designer outreach.
  • Other tasks assigned by Leadership.

Essential Skill Requirements:

  • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
  • Proven ability to sell, utilizing product knowledge, brand inspiration and design/decor
  • Solid communication and interpersonal skills
  • Willingness to ask questions and seek solutions; a self-starter
  • Microsoft Windows proficiency, especially Word and Excel


  • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
  • Good communication skills, willingness to engage with clients
  • Ability to work in a team environment
  • Strong sense of personal style

Essential Physical Requirements:

  • Ability to process information and merchandise through computer system and POS system.
  • Ability to communicate with associates and clients.
  • Ability to read, count and write to accurately complete all documentation.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to climb ladders.
  • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
  • Ability to work varied hours/days to oversee store operations

Job Type: Full-time

Job Type: Full-time


  • Relevant: 1 year (Preferred)

Additional Compensation:

  • Store Discounts

Work Location:

  • One location

Benefits offered:

  • Paid time off
  • Parental leave
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Commuting/travel assistance
  • Employee discounts

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Stable -- traditional, stable, strong processes
  • Team-oriented -- cooperative and collaborative