Who We Are: Panasonic Avionics takes entertainment to new heights. We’re the world’s leading supplier of (IFEC) inflight entertainment and communications systems that allow airborne passengers to get their fix of live TV, movies, music, interactive games, maps, and much more! We make traveling on airplanes more exciting!
What We Value:
As an organization, we value people who are motivated and driven. We value a collaborative work environment that enhances careers and positively impacts society. We value our diverse work culture committed to delivering products and achieving high results. Seeing our products bring delight to others is just one way we measure success.
Why You Should Join:
A job is only part of what we offer. See how you can flourish in a career while getting the support and resources from some of the most talented people in the industry. You will work on technology that makes traveling the world that much better. Lastly, you will be rewarded with world class benefits and competitive wages. Come aboard, we’ve been expecting you!
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Support the 24/7 operation of Panasonic Avionics connectivity products. Working inside the Network Operations Center team, the NOC Satellite Operations Administrator will diagnose, troubleshoot and resolve Tier 2 satellite network related trouble issues, coordinating with peers and staff inside the Customer Performance Center. If needed, issues and problems that cannot be fixed at tier two levels may be referred to outside vendors or handed off to higher tier level. The role will enable mission control satellite network situational awareness, defect identification and planning of corrective actions. The role will support continuity and reliability of ongoing technical/interface applications and operations specific to successful satellite operations.
NOC Satellite Operations
Provide 2nd tier escalation service to Customer Performance Center for satellite related questions, issues and problem identification.
If required, work with Product Support Engineering and Tier 3 Satellite engineering groups to effectively escalate satellite issues and provide timely response to customer escalations.
Plan and execute satellite upgrades, by coordination of loads, maintenance fixes, and implementing vendor-supplied patches, interfacing with satellite engineering group.
Monitor satellite network utilizing software monitoring tools and systems; provide reactive and proactive support based on interpretation of the tools.
Working with satellite engineering team, test satellite system performance and provide performance statistics and reports.
Help define and implement strategies for integrating air and ground network support methodologies.
Collaborate for the development and maintaining of training materials for Customer Performance Center.
Write other process and system documentation to support Satellite Operations.NOC Satellite Administration
Perform day-to-day tasks associated with maintaining and administering network monitoring and management systems for satellite network.
Optimize configurations to provide maximum uptime on critical systems, services and infrastructure for connectivity services.
Support systems, services & applications to meet required service level agreements, high availability/fault tolerance expectations and business continuity/disaster recovery requirements.
Provide on-call 24/7/365 support on live production systems, services and infrastructure (in rotation with other staff).
Escalate & resolve support incident tickets, problems and known trouble issues.
Acquisition & Deployment
Working with Satellite engineering team, participate in research, evaluate and recommend new systems, equipment, infrastructure, tools and methods in support of connectivity service improvement efforts.
Planning & Analysis
Identify and define business procedures and establish documentation needs for all connectivity service based hardware and software platforms in the enterprise.
Working with Satellite Engineering team, analyze project requirements to determine scope of effort needed inside Customer Performance Center to align resources.
Collaborate with service and support staff to collect and interpret technical information.
Liaise with Quality department to ensure final documents are aligned with Panasonic Avionics Corporations standards, are usable and of high quality.
Experience or familiarity with supporting satellite systems including:VSAT modems including both system operations and air interface
Satellite Link budgets, RF analysis, and coverage areas
Knowledge and familiarity with the following:DVB-S2, DVB-S2X
Automatic Beam Switching
Wireless technologies (GSM, 3G, 802.11, …)
Antenna operation and support
Experience with technical support/systems administration of satellite networks.
Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
Knowledge of information gathering, planning and organizing methods and principles.
Experience with document authoring tools including Microsoft Word and Adobe PDF Professional.
Exceptional customer service orientation.
Exceptional written and oral communication skills.
Superior attention to detail.
Proven analytical and problem-solving abilities.
Ability to execute on multiple priorities in a dynamic environment.
Proven experience working in and contributing to a team-oriented, collaborative environment.
Ability to solve problems quickly, accurately and completely.
Learns and uses professional concepts and applies company policies and procedures to resolve a variety of issues.
Works on problems of moderate to diverse scope where analysis of data requires evaluation of identifiable factors.
Exercises judgment within defined procedures and practices to determine appropriate action.
College diploma or university degree with a Technical Major, such as Engineering or Computer Science; equivalent experience may be considered in lieu of education requirement.
At least five years’ experience in a NOC/technical support function in a technology service and support company, involving satellite network systems.
On call pager duties as required.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
Some domestic (<10%) and international (<5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.
May be required to undertake temporary work assignments in other states, counties or countries as operational requirements dictate.
Current passport in good standing.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.