Freight Import Specialist / CSR (AR)

CornerStone Staffing - GP/Arlington - Dallas/Fort Worth International Airport, TX

Full-time

CornerStone Staffing has an IMMEDIATE opening for a Freight Import Specialist for a international freight company seeking a minimum of 2 yrs experience in the freight industry. Do you have strong communication and administrative skills? If so apply TODAY, the client would like to hire and start by Monday, 11/19.

Position: Freight Import Specialist (Ocean Import CSR)

Pay: $13.50/hr

Location: DFW Airport

Schedule: Monday - Friday, 8am - 5pm **must be okay with OT and weekends when needed**

Job Overview:

  • Receive and track P.O.s from Importers/customer service group for pending shipments
  • Retrieve shipment details from Shipment Communication Platform (SCP) to open file
  • Issue shipment handling instructions to Document Processing staff
  • Answer all customer inquires in accordance with the Customer Service Policy standards
  • Further increase customer satisfaction and business share through proactive and regular contact
  • Establish customer communication preference, i.e., phone, e-mail, fax, visit
  • Communicate with and ensure release of the freight from ocean/air carriers
  • Notify customer / broker of arrival and charges and notify PGAs of arrival (if required)
  • Provide accurate job costing forecast
  • Handle and manage all customer contact at file level regarding exceptions
  • Serve as a liaison between Document Processing and customer regarding all shipment details
  • Assist Sales in compiling quotes by providing rates, tariffs, etc.
  • Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

Skills & Requirements

  • Excellent communication skills
  • Strong interpersonal skills to effectively interact with Internal and External Customers
  • Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Import)
  • Thorough and comprehensive knowledge of strategy, structure and pricing
  • Good judgment skills and ability to make decisions
  • Team player
  • Proficient in MS Office applications

Application Process Includes:

  • Background Check & Drug Screen
  • In Person Interview with CornerStone Staffing as well as some basic clerical assessments

WANT THE FASTEST RESPONSE FROM US?

Come to the Arlington/GP office to interview with a recruiter Monday - Friday from 9am to 1pm:

Our office is located at:
2505 N. State Hwy 360, Suite 100

Grand Prairie, TX 75050

Job Type: Full-time

Salary: $13.50 /hour

Experience:

  • Customer Service Skills: 1 year (Preferred)
  • Import: 1 year (Preferred)
  • Freight Forwarding: 1 year (Required)

Work environment:

  • Office

Communication method(s) used:

  • Email
  • In person