IT Infrastructure Director

Festival Foods - Onalaska, WI3.6

Full-timeEstimated: $78,000 - $100,000 a year
Job Summary
Festival Foods, a fast-growing grocer, currently has an IT Infrastructure Director opportunity at our Onalaska Support Office (near La Crosse, Wisconsin). The IT Infrastructure Director will hit the ground running, leading the expanding Network and Server Team, as well as the implementation of Cisco's Software Defined Network throughout our 32 Stores and 2 Support Offices.

Job Title: IT Infrastucture Director

FLSA Status: Salary

Reports To: VP of IT

This position manages the operation of the of Network Services, Technical Support, Wide Area Network (WAN), Local Area Network (LAN), Production Services, IT Security and Database Administration functions.

The position is responsible for data network planning; network availability and security; local and remote network hardware and software installments; network operations; Wide Area Network (WAN) budgeting and planning and staffing of the Network Services Department. Continuously improve the department processes and procedures. In partnership with the other IS and User Departments, develop, test and maintain the following plans, processes and procedures.

Backup and Recovery plans and procedures
Contingency Operating plans and procedures
Disaster Recovery Plan
Job Description

Direct, through a team of IT specialists, a department responsible for the design, planning, installation, implementation and administration of all voice and LAN/WAN devices and resources
Review and approve recommendations for areas pertaining to specific job functions
Provide supervision, training, direction and development for team of LAN Analysts, LAN Technicians and Telecom Analyst
Maintain the department training syllabus
Develop, document, communicate and enforce the corporate Network/Telecom policies and procedures
Work on continuous process improvement and progression of the department standards and procedures
Monitor support line calls to assure appropriate action is taken on a timely basis
Communicate to appropriate management the status of trouble tickets; escalate trouble tickets as necessary
Work actively in problem management, resolution and prevention
Responsible for project planning, documentation and implementation within the department
Provide weekly updates to management on the status of each project
Complete weekly management departmental status update reports
Through formal training and hands on experience, help all direct reports develop a career path, which is realistic and obtainable through formal training and hands on experience
Plan and manage the IS Infrastructure annual budget
Additional duties and projects as assigned by Supervisor


Bachelor’s or Associate’s degree in a computer related field
Equivalent combination of education and experience
Knowledge of LAN/WAN networks, related hardware and software applications and peripheral devices such as printers and display devices
Knowledge and understanding of data communication systems
Must have working knowledge of industry used operating systems and protocols, such as, WIN 10, Win 7, DNS, Exchange, CISCO Firewalls, CISCO SD and switches, enterprise routers and hubs, cable plant design, etc.
Ability to plan and implement projects on time and within budget; proven ability to develop standards and procedures; able to manage a complex environment involving multiple hardware and software components and data communication links
Must be able to create and present written proposals to upper management using a standard format and language that can be understood
Ability to read, analyze and interpret common technical journals; ability to define problems, collect data, establish facts and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables; ability to respond to common inquiries or complaints from customers; ability to effectively present information to other managers
Effectively gather information outside the company through membership in technical and professional societies and by attending conferences sponsored by these professional organizations
Minimum eight years experience in Information Systems
Minimum four years experience managing Information Systems staff
Excellent supervisory and management skills, verbal and written communication skills, interpersonal and organizational skills, project management skills, analytical skills for problem determination and resolution, and performance management skills


Sitting or standing at a computer 50% of the time
Bending, stretching, and occasional lifting of up to 30 lbs. is required
Professional presence and proper phone etiquette is required
Travel is required


The IT Infrastructure Director is a full-time salaried position. Must work within designated normal office hours assigned or required by work. May be required to work overtime and provide on call support, including weekends and holidays. Required to carry a cell phone at all times.

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries; we're on a mission! Every business decision we make is based on our "Boomerang Principle"-empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.