Are you interested in working in an organization promoting public safety in the community and utilizing cutting edge technology, and shortening your commute? Prince William County Police is seeking qualified candidates for the position of IT Specialist. Qualified candidates should be self-motivated and have the ability to work independently on multiple tasks. Prince William County is a growing, diverse and dynamic community located within easy commuting distance from Washington, D.C. and Northern Virginia. We offer paid vacations, 10 paid holidays a year, and quality medical benefits.
About This Role:
The successful candidate will serve in an integral role, providing essential support to the men and women of the Prince William County Police Department as a point of contact responsible for the day-to-day operations of the department's IT hardware/software/systems. The person selected for this position will be involved in handling a multitude of IT-related duties on a daily basis, such as handling helpdesk tickets for hardware and software issues on various systems, testing and vetting new technologies, and working to maintain and improve our public safety radio system.
This position will work in the Department's Information Technology Management Bureau and will also perform other general information technology tasks, such as password resetting, active directory/email management and tier I/II software/hardware support. The successful individual should be able to work independently, as well as in a team environment.
The person selected for this position must articulate a background in successful project deployment and experience with larger (1000+ employee) IT hardware/software and database systems. A strong knowledge in maintaining Windows Operating System images and applications as well as wired and wireless and cellular data networking is essential as well.
The selected individual will work from the Central District Police Station, in Woodbridge, VA, Monday – Friday, and may occasionally be called out in emergency situations.
All employees considered for hire by the Police Department are subject to a Polygraph Examination and to a thorough Background Investigation.
Starting Salary Range:
We offer an excellent full time employee benefits package and a starting salary range of $23.67 - $35.51.
NATURE OF WORK
This class is part of the IT Support Job Family. Incumbents provide technical support for computer hardware, applications, delivery platforms, networks, telecommunications, wireless communications, cloud services, security and more advanced level end user support tasks and troubleshooting. Responsibilities may include: assisting end users to resolve issues, enhanced configuration of services, installing enterprise software and hardware; creating various types of user accounts; coordinating helpdesk operational procedures; troubleshooting application and/or system anomalies; providing high level customer service; coordinating with vendors to maintain, troubleshoot or enhance systems when necessary; providing technical trainings and support to employees; and maintaining records. Incumbents in this classification typically will not exercise any oversight or coordination of other personnel.
This position is responsible for providing technical information and communication support, installing technology and related software, coordinating with external vendors, and resolving user issues.
TYPICAL CLASS RESPONSIBILITIES (These responsibilities are a representative sample; position assignments may vary.)
1. Troubleshoots and resolves a variety of issues with computer hardware, software, communication systems, cloud, security, and equipment problems.
2. Provides support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; maintains user account permissions; and coordinates technical support with vendors for installations, repair, and/or maintenance issues.
3. Sets up, installs, configures, tests, updates, and maintains computers, peripheral devices, and/or related software and hardware.
4. Coordinates onsite helpdesk operations and operation procedures, serving as a subject matter expert in area of expertise; and maintains related documentation and records.
5. Provides technical support trainings to subordinate employees, focusing on customer service and user issue resolution.
6. Performs other duties of a similar nature or level.
Technology troubleshooting techniques; Network security principles; Training principles; Customer service principles; Applicable operating systems; Applicable Federal, State, and local laws, rules, and regulations; Computers and related software applications.
Troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems; Installing hardware and software; Maintaining network security; Providing customer service; Providing technical training; Communicating technical information to a non-technical audience; Using a computer and related software applications; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
DISCIPLINE SPECIFIC RESPONSIBILITIES
Discipline specific responsibilities do not apply to this classification.
LEVEL OF DECISIONS
Responsibilities typically require adaptation of procedures, processes, tools, equipment and techniques to meet the specialized requirements of the position.
Incumbents apply procedures and standards to specific situations, and work under general supervision.
Incumbents may assign/delegate work assignments to temporary employees, and/or regular employees; troubleshoot problems and issues commensurate with relevant experience.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
High school diploma or equivalent (G.E.D.); 3 years of related experience; or equivalent combination of education and experience.
Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Incumbents may be subjected to moving mechanical parts, electrical currents, and vibrations.
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.