Level 1 Desktop Support Windows/Apple - 5 Years IT Experience Required

OneClick Click Solutions Group - San Francisco, CA (30+ days ago)

Have fun at your job and enjoy your work! You will work independently without supervision and your days will be flexible. You will be working at a variety of locations - no gray cubicle drudgery/florescent lights here! We offer competitive pay and benefits.

We are a Managed IT Services Provider located in downtown San Francisco. We provide IT support to businesses of 20 to 100 users. We service a wide range of businesses ranging from design firms to nonprofits to software companies.

We are hiring for the position of level 1 IT/desktop support field consultant to support our clients, their networks, users, computers, and associated technology. The job requires a person with a solid understanding of both PCs and Macs and experience in network and network device troubleshooting.

Applicants must have 5+ years of experience in an IT support-related position. The following skills are required:

  • Familiarity with Windows 10 and Mac OS X.
  • Familiarity with Windows Server operating systems
  • Familiarity troubleshooting VOIP systems
  • Experience troubleshooting Microsoft Office applications such as Word, Excel, and Outlook
  • Experience configuring mobile devices such as iPhones, iPads, Android, etc.
  • Experience in resolving virus and malware issues
  • Experience rebuilding/re-imaging Windows and Macs and transferring/saving user profiles and data
  • Intermediate networking skills. Be able to troubleshoot network connectivity problems
  • Experience configuring firewalls, routers, switches, and Wi-Fi access points

Other requirements:

  • Dependability, promptness, and clear written communication required at all times
  • Professional attitude and appearance required.
  • Business casual, collared shirt, khakis or dress pants, and leather casual/dress shoes are required
  • You should have your own laptop, external hard drive, flash drives, tools, and cell phone
  • Availability during weekday business hours
  • A passion for technology and customer service skills

This job will start as a part time position of about 3 days/20 hours per week. All work will be performed on-site at our clients' businesses.

Job Type: Part-time


  • IT Desktop Support: 5 years (Required)


  • San Francisco, CA 94104 (Required)


  • Drivers License (Required)