Level 1 Desktop Support Apple/Windows - 5 Years IT Experience Required

OneClick Click Solutions Group - San Francisco, CA

30+ days agoPart-time

Seeking a part-time Level 1 desktop support technician for Mac and Windows.

We are a rapidly growing Managed IT Services Provider located in downtown San Francisco. We provide IT support to businesses of 20 to 300 users and service a wide range of companies including tech, professional services, financial services, and others.

We are hiring for the position of part-time Level 1 IT/desktop support technician to support a 100+ user startup in the San Francisco SOMA area. We may also ask you to support other smaller clients in the same area.

The part-time Level 1 desktop support technician position requires that you have a solid understanding of Macs and PCs and experience in network troubleshooting. You should also have a great customer service presence and a can-do attitude.

Ideally you have 5+ years of experience in an IT support-related position and you should have the following skills :

  • Experience as a Level 1 desktop support technician
  • Familiarity with Mac OS X and Windows 10
  • Familiarity troubleshooting VOIP systems
  • Experience configuring mobile devices such as iPhones, iPads, Android, etc.
  • Experience in resolving virus and malware issues
  • Experience rebuilding/re-imaging computers and transferring/saving user profiles and data
  • Experience troubleshooting AV and conference room equipment
  • Intermediate networking skills and being able to troubleshoot network connectivity problems
  • Experience supporting firewalls, routers, switches, and Wi-Fi access points

Other requirements:

  • Dependability, promptness, and clear written communication required at all times
  • Professional attitude and appearance required.
  • Business casual, collared shirt, khakis or dress pants, and leather casual/dress shoes are required
  • You should have your own laptop, external hard drive, flash drives, tools, and cell phone
  • Availability during weekday business hours from 9AM to 5PM
  • A passion for technology and customer service skills

This job will start as a part time position of about 3-4 days/20-25 hours per week. Hours will likely increase as the client grows and workload expands.

You must have availability between 9AM and 5PM, 5 days a week.

You will be paid as an independent 1099 contractor with an option to become a W2 Level 1 desktop support technician with benefits (health insurance, time off, 401K) after a probationary period.

Job Type: Part-time

Salary: $25.00 to $30.00 /hour


  • IT Desktop Support: 5 years (Required)


  • San Francisco, CA 94104 (Required)