Veterinary Client Services Representative (morning)

Veterinary Emergency & Referral Group North - Brooklyn, NY

Full-time$15 - $16 an hour

We are looking to fill a full-time Client Service Representative for daytime and evening positions, in a busy emergency and multi-specialty veterinary facility. Our facility is open 365 days a year, 24 hours a day. Applicants must be willing to work weekends and holidays.

Client Service Representatives must possess critical thinking and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. The Veterinary Client Service Representative's primary duty is interacting with clients and coordinating communication between doctors, assistants and clients. Must like pets and people.

You will be asked to provide references during the interview.

Responsibilities and Duties

  • Provide top-notch customer service.
  • Being attentive to client and pet needs.
  • Identify and work compassionately with clients in various emotional states.
  • Work patiently with distressed, frustrated or disgruntled clients.
  • Schedule appointments with various specialists.
  • Check-in clients, check clients out.
  • Monitor client flow from check-in to discharge.
  • Assist with euthanasia paperwork and cremation options.
  • Managing record requests between other hospitals and specialty practices.
  • Assist in cleaning but not limited to: keeping reception desk area, lobby and exam rooms clean and sanitary.
  • Process payment transactions: credit card, Care Credit and Paypal.
  • Maintain proper documentation in the electronic medical record.
  • Relay appropriate information to/from clients to doctors and/or management.
  • Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

We are always looking for energetic, hardworking, organized, self-motivated candidates to add to our team-based hospital environment. Benefits of working at VERG are many and include: Health insurance, paid time off, scrub allowance, 401K, CE allowance, personal pet discounts, and MORE! Salary is competitive and directly related to experience and performance.

Job Type: Full-time

Salary: $15.00 to $16.00 /hour

Job Type: Full-time

Salary: $15.00 to $16.00 /hour


  • Receptionist: 2 years (Required)


  • Associate (Preferred)

Work environment:

  • Front desk

Communication method(s) used:

  • Phone
  • In person