Customer Service/ Receptionist

Tanner Insurance Agency, Inc. - Oneida, NY (30+ days ago)

Job Description

Customer Service Representative / Receptionist

  • Answers incoming calls within three rings, positively and warmly.
  • Directs callers to appropriate people.
  • Works directly with customers to handle billing, change requests, and other customer concerns
  • Returns to on-hold calls every 45 seconds, asking caller to keep holding or leave a message/use voicemail.
  • Takes and delivers accurate phone messages, with call-back numbers.
  • Maintains a neat, attractive reception area.
  • Offers refreshments and other comforts to all visitors.
  • Processing Certificates of insurance
  • Collects, date-stamps, and files daily T-filing.
  • Handles other duties assigned by management.
  • Runs and process's reports
  • takes information from prospects to quote


  • Must have friendly and outgoing personality
  • Excellent organization skills
  • Acts as “hearth” of the agency.
  • Offers face and voice to the public.
  • Warms the insurance process with humanity, kindness, and joy.
  • Fills quiet moments with project work.
  • Takes responsibility for agency’s physical appearance.
  • Dependable


  • Microsoft Office Suites & computer skills
  • Phone Proficiency
  • Ability to prioritize work
  • Able to Multitask

Job Type: Full-time

Salary: $28,000. - 30,000. /year

Job Type: Full-time

Salary: $28,000.00 to $30,000.00 /year

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person