Help Desk Technical Support

Paramount Acceptance - Holladay, UT (30+ days ago)3.5

Paramount Acceptance has been in the fitness industry for over 40 years, providing extraordinary service to all our clients. Our comprehensive gym management software continues to be a core offering of the company with new features continually being developed. Paramount Acceptance invests heavily in research and development as well as in the quality of people who develop its products and services.

Our Team:
We are looking to hire a talented Technical Support Specialist. You'll be working on a team with other like-minded Technicians who are responsible for providing technical support by phone, email, and remote desktop connection to our clients to help resolve software and hardware issues. You will also be working as part of our internal Help Desk, providing technical support throughout our office. This includes setting up new employees, installing or updating software, virus/malware prevention and removal, repairing/replacing hardware, as well as assisting with special projects or other duties as assigned.

Key Responsibilities:
Troubleshoot and provide technical problem resolution for software and hardware used by our clients via phone, email, and remote desktop connection
Participate in the on-call rotation shared between the other technicians, providing the same level of support to our client's after hours
Provide internal helpdesk support throughout all departments which may include installing/uninstalling software, replacing hardware, virus/malware prevention and removal, general VoIP and network maintenance
User account administration, including setting up Active Directory accounts, user mailboxes, distribution groups, and resetting passwords
Review open issues on a daily basis via helpdesk ticketing system, updating team members, management, and clients on the status of their cases, ensuring timely entry, updating, and closure of all tickets
Establish effective lines of communication with other Paramount teams and management to ensure client cases that require immediate attention are resolved
Maintain a calm and professional demeanor at all times, even with the occasional challenging client
Create and maintain process and troubleshooting documentation

Job Requirements:
Full-time availability
High School Diploma or equivalent required
Prior tech support and help desk experience preferred
Ability to participate in after hours on-call rotation with other technicians
Strong knowledge of Windows operating systems
Understanding of Active Directory to unlock and reset passwords
Proficient working with Microsoft Office Suite
Familiarity with computer hardware
Basic knowledge of networking concepts
Experience analyzing and accurately solving technical issues
Excellent written and verbal communication and interpersonal skills
Ability to work well in a team environment, as well as independently
Detail-oriented, punctual, and organized
Some heavy lifting may occasionally be required
Experience with point-of-sale hardware a plus, but not required

$15-$17 per hour based on experience
Full medical/dental/vision package available
Generous 401(k) plan
PTO and paid holidays
Paid time and a half for recorded on-call hours
On-call bonus per rotation
Casual dress code (think shorts and t-shirts)
Corporate wellness program (get paid to work out!)
Company-sponsored membership to all VASA Fitness locations
On-site fitness center
Monthly gift card