What You Will Do:
The Director, Program Development Telehealth Services is responsible for leading the enterprise wide administrative, operational, financial, and quality initiatives for telehealth. This includes developing and implementing program specific strategic and operation plans to drive quality and low-cost outcomes and growing assigned clinical departments and services to achieve desired financial performance in collaboration with physicians’ leaders. The Director is responsible for leading the long-term development and success of the program and is a champion of change, continuously identifying, developing, and implementing methods to improve the efficiency, safety, financial performance, and quality of the services provided to patients, family members, and referring physicians. The Director guides and coaches subordinate managers and leads them to achieving well-defined goals and objectives by creating an environment of a metric focused, performance-based model of healthcare delivery.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Leads development and expansion of telehealth programs through creation of new business opportunities.
Oversees all clinical, technical, business, support and regulatory activities around telehealth programs.
Develops budgets and manages operational expenses of enterprise wide telehealth programs.
Measures key performance indicators associated with telehealth and implements changes to optimize system performance using the latest performance improvement methodologies.
Interacts with a group of stakeholders involved with telehealth, including physicians, nurses, case managers, referring physicians, legal, marketing, executives, maintaining a confident and customer service focused attitude at all times.
Conducts regular staff meetings to share important operational information with the staff, respond to concerns, complaints, and ideas, and focus everyone on achieving common goals and objectives.
Develops and implements a marketing plan in conjunction with the marketing department. Proofs all marketing materials and works with physician leaders to develop marketing campaigns that are meaningful to consumers and referring physicians. Measures results of campaigns.
Develops and mentors the management team and staff; creates a participative management culture; provides guidance to the management team; designs and coordinates management team training programs; assists and supports the management team in performing their duties and responsibilities.
Leads all initial accreditation and reaccreditation processes. Prepares accreditation applications and all supporting documentation.
Coordinates physical site inspections and interacts with representatives of these regulatory agencies. Responds to agency inquiries.
Performs cost control activities as necessary; approves purchases; approves payroll.
Leads all performance improvement activities. Selects key performance indicators in conjunction with the medical directors of each program.
Develops data collection and reporting mechanisms including program specific balanced scorecards. Reports results to all program personnel in various forums; develops and implements action plans when results are below the target.
Develops and maintains relationships to achieve growth targets.
Performs system and workflow analysis. Collects and interprets statistical and financial data. Develops reporting mechanisms for key indicators and reports and explains data and analysis to senior management and key personnel. Responds to variances accordingly.
Prepares and issues requests for proposals (RFP) for desired services.
Provides leadership and direction in the development of short and long-range strategic plans; develops and implements program goals, objectives, and strategic plans to improve operational efficiency, effectiveness, safety, service quality, and financial performance.
Develops and maintains reward and recognition programs.
Maintains familiarity with the latest outcomes, surgical techniques, services, research, and other statistical information regarding our physicians and programs and able to articulate this information clearly to the referring physicians. Develops and implements a sales plan in conjunction with departmental physicians’ liaisons.
Provides executive level management reporting and periodic updates in telehealth initiatives, including ongoing measurements of the program.
Participates in related committees and working groups within the hospital.
Performs other duties as assigned.
What You Need to Be Successful:
Education and Experience
Bachelor’s degree in related area, healthcare administration, business administration, etc. Master’s degree preferred
7 years of experience in healthcare operations required. Recent experience developing, launching, managing or growing telehealth projects and programs is highly preferred. Demonstrated experience in healthcare operations, clinical experience, medical information management experience with increasing levels of responsibility, academic medical center experience in these areas preferred
3 years of healthcare management experience with demonstrated proficiency in operations, human resources, business planning, performance, regulatory affairs, and financial management is required.
Prior Budget and P & L responsibility, and Project Management skills and experience preferred
Knowledge, Skills and Abilities
Strong written and oral communication skills.
Strong knowledge of medical terminology and practice work flows required.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.