ORC Investigators (HDI-Home Depot Investigations) are responsible for the direction and support of Organized Retail Crime (ORC) investigations within a specified area of the company. ORC Investigators will work with various business partners (Corporate Security, dot com, RDO s, APM s and APS ) and leverage all available investigative tools to eliminate and reduce company exposure to external theft. Key responsibilities include: analyzing information, determination of exception data to drive investigation, communication and coordination of information to field teams and other partners, management of the investigative process, coordination with law enforcement to ensure effective prosecution and restitution recovery, coordination with ORC Analysts to develop new exception data, management of remote CCTV viewing to support investigative efforts, and case trend analysis to drive performance and to make recommendations to mitigate theft exposure. ORC Investigators must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure a successful investigation process within their area of responsibility. ORC Investigators must be effective at training and coaching, as they will support the development of the investigative skill sets within their area of responsibility. ORC Investigators must have strong analytical and problem solving skills, as they will make recommendations to business partners for the elimination of procedural/policy issues that increase theft exposure. ORC Investigators will report directly to the Corporate ORC Manager(s) of HDI and will work in a collaborative team environment with the entire HDI Team.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES:
45%-Case initiation /Gathering intelligence/ Field Tactics. Conducts various Field Tactics (i.e. static/mobile surveillance) to determine the scope of an investigation and help bring to resolution. Deploys Resources (Covert/Overt Surveillance Equipment, product tracking, etc.) under the partnership of the SSC Corporate ORC Manager(s). Utilize information from systems reports and databases to identify and communicate criminal activity impacting company assets. Gathers Intelligence internally and externally and presents to Law Enforcement for prosecution. Work with ORC Analyst to review all POS and Non POS exception report data to identify potential ORC Theft/Fraud issues within the assigned regions
35%-Case Management/Packaging and building cases. Updates Case Management System weekly. Develops detailed investigative plans to help bring cases to resolution at the appropriate scope and pace. Provides weekly updates to manager and AP Team within area of responsibility on case load and case management efforts. Thoroughly documents investigations and ensures proper video is retained for prosecution in the Case Management System.
20%-Networking and training with field teams, LE and retail. Represent THD during conferences and ORC meetings. Develop partnerships with SSC Leaders, Director, RDO s, APM s, and APS to drive theft and fraud elimination. Maintain positive working relationships with AP Teams, Financial Institutions, Law Enforcement and peer Industry partners. Implementation of training and programs to prevent fraud and reduce loss potential.
NATURE AND SCOPE:
This position reports to Manager
This position has no Direct Reports
ENVIRONMENTAL JOB REQUIREMENTS:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 3 years
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
5+ Years of Loss Prevention / Asset Protection Investigative experience
2+ Years of Organized Retail Crime Investigative experience.
Competent in the use of retail CCTV systems.
Competent in the use of retail case management systems.
Loss Prevention Investigative Interview Training.
ORC certifications and/or training class completion
Knowledge, Skills, Abilities and Competencies:
Proficient with the use of Windows based systems.
Excellent analytical skills as well as strong verbal and written communication skills.
Ability to handle multiple projects and gain cooperation/buy in of SSC and field leadership teams.
Knowledge and expertise in conducting complex investigations.
Ability to influence Law Enforcement to resolve ORC investigations impacting THD.
Knowledge and expertise in preparing for and testifying in Local/State/Federal Court.
Highly developed interpersonal skills for dealing with sensitive or controversial information.
Respect for All People