Triage Coordinator, Office of Executive Deputy Commissioner/Mental Hygiene

DEPT OF HEALTH/MENTAL HYGIENE - Manhattan, NY (30+ days ago)3.4


New York City Department of Health and Mental Hygiene, Division of Mental Hygiene seeks six (6) fulltime Triage Coordinators for the Co-Response Unit, a transformative collaboration between DOHMH and the New York City Police Department (NYPD) at the intersection of health and public safety.Program Background: Co-Response employ law enforcement, clinical and non-clinical professionals to engage and support individuals with mental health issues, substance use, co-occurring disorders and health issues who can benefit from short-term engagement, support and linkage to services in the promotion of better health and criminal justice outcomes. The ideal candidate will be: - Passionate about social justice & health equity - Committed to building a diverse and inclusive culture with law enforcement, city agencies and other social service partners Triage Coordinators to act as intake/"air traffic control? for the entire Unit with primary responsibility of managing incoming referrals, community deploying teams and providing telephonic support to support teams in the community responding to issues. The Triage desk is operational 24 hours a day, 7 days a week ? including holidays. Triage Coordinators will be assigned one of 3 shifts (7AM-3PM, 3PM-11PM, or 11PM-7AM), providing coverage to other shifts as need. The Triage Coordinator will: - Manage, with law enforcement partners, incoming and outgoing real-time information. - Gather and record all referral information to determine appropriate response. - Provide telephonic consultation to NYPD personnel in the community or patrol to support their interactions around health/social service related issues.- Coordinate deployment of Co-Response and HEAT teams. - Perform in depth review of client information utilizing relevant databases.- Work with other City agencies, community providers and relevant collateral contacts to coordinate appropriate responses to individuals in need at various points in the system. - Coordinate/consult with on-site NYPD management and staff to support their work managing, assessing and responding to 911 crisis calls. - Manage all data input in MAVEN database. Additional Responsibilities: - Participate in all program-related and supervisory meetings.- Other responsibilities as assigned by management.

Minimum Qual Requirements

A baccalaureate degree from an accredited college or university, and either: 1. A Master's degree in Social Work from an accredited college or university in the school of social work, or 60 graduate semester credits from an accredited university in social work, psychology, health, rehabilitation, public health, psychiatric nursing or special education; plus one year of full-time, satisfactory experience providing direct care in a social, psychiatric, health, mental retardation/developmental disabilities or substance abuse/chemical dependency/alcoholism agency or in the administration of a program providing direct care as described above, or as a consultant on program planning or evaluation for such services; or 2. A Master's degree of at least 30 graduate semester credits from an accredited university in psychology, sociology, anthropology, public health, special education, psychiatric nursing, counseling, human services, health, rehabilitation, public administration, or business administration; plus two years of experience as described in "1" above; or 3. A satisfactory combination of education and/or experience. Candidates without either a Master's degree as described in "1" or "2" above or at least 60 graduate semester credits in the areas listed in "1" above, must have at least: a) a baccalaureate degree from an accredited college or university and one year of actual experience as described in "1" above; plus b) a satisfactory combination of: (i) graduate semester credits in the areas listed in "1" and "2" above; and/or (ii) additional experience as described in "1" above, to equal 60 graduate semester credits or 2 years of experience. Graduate semester credits from an accredited university may be substituted for the experience in qualification "3 b)" only, on the basis of 30 graduate semester credits for each year of experience. Experience may be substituted for graduate semester credits in qualification "3 b)" only, on the basis of one year of experience for each 30 graduate semester credits. NOTE: For assignment to Assignment Level II, in addition to meeting the above qualification requirements, all candidates must have one additional year of experience as described in "1" above.

Preferred Skills

  • Bachelor?s level degree in relevant field such as social services, health and human services, education, law enforcement, etc...- 2 years direct service experience working with highly vulnerable populations, particularly the homeless, and people with health, mental health, substance abuse issues as well as families- Experience working with Law Enforcement or other criminal justice entities- Experience working in a high volume phone call setting- Able to make sounds and appropriate clinical decisions with minimal supervision - Ability to respond quickly and effectively to crisis situations- Ability to work independently and as part of a team and exercises mature and professional judgment- Strong communication and conflict resolution skills.
Additional Information

**IMPORTANT NOTES TO ALL CANDIDATES: Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as: ? A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver?s license. ? Proof of Education according to the education requirements of the civil service title. ? Current Resume ? Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone) Additional documentation may be required to evaluate your qualification as outlined in this posting?s ?Minimum Qualification Requirements? section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card. **LOAN FORGIVENESSThe federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program?s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

To Apply

Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 347014.We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.