Field Service Representative (FSR) - Palantir

PVM - Sterling, VA3.7

Full-timeEstimated: $65,000 - $93,000 a year
PVM, Inc has an immediate need for a Field Service Representative (FSR) to provide Palantir Training and Site Support for DHS ICE located in Sterling, VA.

What You Will Be Doing
Provide Palantir Gotham training, expertise, and customer support as needed in support of the DHS-ICE Palantir system and site.
Provide Mission and Workflow support to DHS-ICE specifically in their use of the Palantir System; FALCON.
Fusing intelligence capabilities in support of operations
You Have
Unrestricted right to work in the US without requiring sponsorship
Ability to pass High Risk Public Trust Investigation or currently have a minimum of a Tier 4 investigation adjudicated within the last five (5) years
Bachelors Degree in Computer Science, Computer Engineering, or similar discipline AND 5 years applicable experience
Minimum one year's prior experience providing training and employee support services for the Palantir Falcon/DARTTS software platform; at least six (6) months of which shall have been in the context of a federal law enforcement organization.
Minimum of six (6) months' experience providing engineering support to a Palantir Gotham installation; OR proof of successful completion of a Palantir-authorized advanced training course/certification in providing technical support for Palantir Gotham software
Analyst support related to network development
Related support to the cell as needed
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Great time management and interpersonal skills
Detail-oriented and a team-player
A creative thinker and enjoy a collaborative environment
Work independently and make decisions under minimal supervision
Comfortable with occasional travel.
Icing On the Cake
Previous experience supporting DHS-ICE, specifically providing training and support services for the Palantir GOTHAM system.
Experience with version control system (e.g. git)
Experience with standard, parseable file formats (e.g. JSON, XML)
Experience with command line interfaces (e.g. Terminal)
Previous Linux/Unix text editor experience (e.g. vim)
Adaptability in a rapidly changing environment with dynamic objectives and iteration with users
Enjoy continuously learning (we realize making mistakes means progress)
Actively seeking opportunities to grow and develop
What We Offer
Comprehensive benefits package to include health benefits, paid time off, 401K matching, tuition reimbursement and internal employee micro-bonus program
PVM is a company made up of real people. Accommodating real people means things like allowing ample maternity/paternity leave, family vacation time, and cultivating a family culture within the company.
At PVM you should feel comfortable to collaborate with team members to produce innovative solutions and to confront them with real life issues.
The corporate tech world can be fast paced and highly professional- we want to take the edge off while making big waves in the industry.
We would love to meet you and have you join our dynamic and diverse team!
Find out more about us at (