- Technical Writing
Are you motivated by being part of a collaborative, team environment that focuses on working in complex and technically challenging scenarios to improve the quality of Microsoft’s products? Do you like to prevent problems and improve the overall health of Federal and State Government customers environments? Are you passionate about Cloud Services? If so, we are looking for you to join our Public-Sector Dynamics 365 for Customer Engagement Premier Field Engineer Team (D365CE PFE).
As a Microsoft PFE you play a vital role by delivering proactive services designed to meet the customer’s current and future business strategy for their D365 platform. Proactive services include workshops, assessments and tailored guidance that are delivered on a short or long-term basis. PFEs also actively participate in product implementations and deployments with customers, partners and Microsoft Services.
Develop intimate knowledge of the customer environment and have a collaborative approach with others, including: Microsoft Services, Partners and Product Groups.
Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs.
Strong technical writing skills and the ability to effectively communicate with customers and internal Microsoft Teams on technical and mission critical issues.
Manage the service delivery, engagement consumption and ensure timely services execution to meet the customer’s current and future business demands.
Maintain, expand D365 CE accreditations and certifications; assist in developing best practices for key technologies & products to
support technical team readiness.
5 years of experience in technical support in an enterprise environment, including the following;
Deep understanding of CRM customizations & CRM solution architecture.
General knowledge of the latest .Net Framework.
General understanding of the CRM SDK.
Ability to troubleshoot & debug plugins, custom workflows activities and other components utilizing the CRM SDK.
Knowledge of oData & oAuth.
Other desired skills:
Write sample code in C# or other languages.
Hands on experience with Azure.
XML developer skills.
Ability to perform a code review and identify issues.
A 4-year technical degree or equivalent work experience is required.
You Should Know: The successful candidate must be a U.S. Citizen and be able to obtain a DoD clearance at the level sought by our customers when required for the role. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Travel: Travel is an integral part of this position. You should be willing to travel as required by the needs of our customers and our business. This position may require travel to customer sites up to 30% of the time. Overnight travel may also be required.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.