ABOUT THE JOB
Provide advanced level support to department manager and associates to ensure accurate, complete and timely generation of trust fees. In addition, provide support to department manager through information analysis and reporting. Generate various reports for management, line of business and regulatory reporting. Develop ad hoc reports as needed.
Revenue Administration supports the fee process for the Key PrivateBank and Institutional Asset Services. The department is expected to ensure a high level of client service while also ensuring that risks to the organization are mitigated
ESSENTIAL JOB FUNCTIONS
Demonstrate an understanding of the end-to-end fee process including account setup, maintenance, fee calculation, fee collections, statistics gathering and overall system architecture. Use system and process expertise to support the activities of the department.
Create and maintain Global Plus System coding and parameters used for client fee computations.
Prepare monthly line of business reporting, as well as develop ad hoc reporting as needed.
Proactively identify and resolve issues of a complex or sensitive nature. Provide support to Revenue Specialists/Ananlysts with research and resolution to fee problems and entering computation requests.
Produce and review monthly/quarterly control reporting. Identify and escalate issues appropriately.
Assist in training new employees or existing employees learning new functions.
Contribute ideas for improvement appropriately. Participate in and lead department initiatives to increase efficiency and improve service.
Monitor, track and review written procedures. Responsible for the review process to ensure procedures are updated to reflect current operating standards, regulatory requirements and department internal controls
Four year degree in Business or Finance or equivalent work experience.
Ability to learn detailed, complex processes quickly and function independently with limited supervision.
Excellent analytical and organizational skills. Strong detail focus.
Sound business judgment as evidenced by success in ability to prioritize tasks, escalate and resolve issues while meeting required deadlines.
Strong working knowledge of Excel, Ability to compile data using advanced level Excel tools.
Excellent verbal and written communication skills. Ability to positively interact with Line of Business, Finance partners.
Proven experience and success in a team environment.
Process improvement oriented. Innovative problem solver.
Prior experience with investment management, trust or trust operations preferred.
Working knowledge of General Ledger account positings and revenue recognition preferred.
Working knowledge of Cognos, and/or databases preferred.
Working knowledge of Global Plus and Global Office systems preferred.
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.
ABOUT THE BUSINESS:
Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.