Family Health Centers of Southwest Florida is seeking an experienced
Receptionist to join our Lehigh Acres Dental Office.
We are looking for candidates who exemplify our Core Values of Honesty, Respect,
Teamwork, Professionalism, Confidentiality, and Quality of Care.
DETAILED DUTIES AND RESPONSIBILITIES:
Greets visitors and patients, determines their needs, checks appointments
and directs the person accordingly.
Answers questions and provides information directly to person or on
telephone, based on knowledge of Center, department, policies, procedures and
Secures all necessary information and documents including sign-in sheets,
obtaining medical chart, encounter form, etc.
Answers telephone calls using proper protocol.
Reschedules patients' appointments, notifies patients of any changes in
Properly records "No Shows" and updates scheduler system information.
Immediately refers any "Walk-In" patients to medical triage, if they present
with severe or unusual symptoms or complaints.
Assures all communications and transactions with patients and visitors are
conducted in a mature, calm, sensitive and respectful manner.
Performs additional duties, such as translation, as may be required.
Proficient in Dentrix, including patient registration, updating insurance
and procedure entry. May be asked to function in this capacity as staffing needs
Verification of and authorization by insurance.
Utilizes electronic health record system to enter, retrieve and document
patient information, clinical tasks, communications, and physician orders
accurately and efficiently.
KNOWLEDGE, SKILLS AND ABILITIES:
Good organizational skills
Ability to manage multiple tasks simultaneously
Interpersonal skills and ability to work cooperatively with
multi-disciplinary and multi-cultural staff
Computer literate, with good typing skills, 35 WPM
Working knowledge of medical records and electronic health record system
High School Diploma, GED or equivalent training and experience
Prior dental receptionist experience preferred
Ability to perform multiple tasks.
Basic math and computer skills
Pleasant phone manners and professional appearance
Excellent customer service skills
Spanish speaker preferred
We also offer a competitive compensation and benefits package including:
Comprehensive Medical coverage
Dental discounts with FHC dentists
Flexible spending accounts
Long Term Disability
Group Term Life insurance
Generous Pooled Time Off (PTO)
Company Paid Pension Plan
Optional Tax Deferred Annuity plan
Employee Assistance Program
Bonus eligibility based on office productivity
Training opportunities to improve your skills and prepare for future
FAMILY HEALTH CENTERS OF SWFL, INC. STRIVES TO BE A ROLE MODEL FOR OUR
COMMUNITY. WE ARE A DRUG / ALCOHOL / NICOTINE FREE WORKPLACE. WE DO NOT
HIRE DRUG OR NICOTINE USERS.