HV Technology Services Manager - Mobile Round Rock

DELL - Texas (30+ days ago)4.0


About Dell:Job Description

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Have you considered your next career move?

The Internal Dell talent gateway is a portal that allows you to search for and submit your resume to current Dell job openings. Before submitting your resume to a specific position, please make sure to read the job description carefully to ensure that you meet any skills or education requirements.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Role Responsibilities

Relationship:
Proactively connect with customers to maximize the value their investment in Dell products and services throughout the end to end customer lifecycle. The TSM manages the account and is the customer’s advocate.
Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment
Ensures effective ownership, communication, coordination, and facilitation of support service activities between the Customer and support teams, account teams, field service personnel, and customers

Prevention:
Requires a general understanding of and technical competence in data center technologies. A working knowledge in at least one of the following: Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential
Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends

Optimization:
Identifies and leads continuous improvement activities in support of customer or internal business processes

Support:
Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively

Collaboration:
Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness
Requirements

Ability to effectively interact and communicate with Senior Executive to CxO-level personnel
Excellent presentation, communications, and interpersonal skills
2+ years enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking
Preferences

B.S. Degree in Information Systems, Computer Science or equivalent experience
IT business process certifications (ITIL, Six Sigma, PMP, etc.)
Technical certifications (MCSE, CCNA, Server+, etc.)
2+ years troubleshooting complex technical issues
2+ years IT infrastructure deployment experience
2+ years IT project management experience utilizing an accredited framework
2+ years vendor and maintenance management experience
2+ years data center management experience

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
  • Life at Dell means collaborating with dedicated professionals with a passion for technology
  • When we see something that could be improved, we get to work inventing the solution
  • Our people demonstrate our winning culture through positive and meaningful relationships
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential
  • Our team members health and wellness is our priority as well as rewarding them for their hard work
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.