Inside Loan Agents proactively solicit new residential mortgage business by taking qualified, live inbound calls from company generated marketing leads. They actively develop and maintain a network of relationships as a source of new mortgage loan business in the purchase and refinance markets and meet established loan quality and production goals. New American Funding is closing over $900 million home loans each month and adding to its growing servicing portfolio.
Duties and Responsibilities:
- Builds rapport and leverages customer relationships with existing and potential borrowers with the goal of meeting customer needs and exceeding their expectations.
- Analyze customers' financial situations and provide the appropriate solution by advising customers as to the appropriate loan product for them.
- Excel in a fast paced environment with the ability to multitask and follow up with multiple customer and work on multiple files each and every day.
- Accept multiple live, qualified inbound leads daily.
- Lock loans at point of sale, request initial documents from the customer, and submit an initial, paperless loan package to production staff.
- Structure and price loans accurately.
- 2+ years' full time refinance loan origination experience; call center environment preferred.
- Strong desire to succeed in a sales environment and be a top producer.
- Ability to correctly and accurately structure and price loans.
- Complete knowledge of conventional and government loan programs (purchase and refinance).
- Current CA DBO and NMLS license.
- Four or more additional state NMLS licenses preferred.
- Excellent communication and relationship skills.
- Self-motivated, self-starting professional.
- Detail oriented with strong organizational and follow through skills.
- Truly independent mortgage sales professional.
- Bilingual; ability to read, write and speak Spanish is a plus but not required.
- High School Diploma or equivalent
- Two or more recent years' full time loan origination experience, preferably in a call center environment
- Minimum of four approved state licenses through the NMLS.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
Job Types: Full-time, Commission
- Call Center: 2 years (Preferred)
- Loan Origination: 2 years (Preferred)
- High school or equivalent (Preferred)
- Paid time off
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Other types of insurance
- Retirement benefits or accounts
- Education assistance or tuition reimbursement
- Gym memberships or discounts
- Employee discounts
- Flexible schedules
- Workplace perks such as food/coffee and flexible work schedules