Business Analyst

Formativ Health - Troy, NY

Full-time
Formativ Health is seeking an experienced Business Analyst to join our team to help support and grow our Patient Engagement Portal platform. As a Business Analyst, your primary role will be to build the business requirements driving development efforts for application features, enhancements, releases and client onboarding. You will act as a liaison with business leads to define and develop requirements and user-story creation for proposed system modifications and/or new functionality. You will also play a role in performing functional QA with a strong enforcement of product requirements.

Experience

We are seeking a candidate with at least 5 years' experience working in a professional development environment. Candidates should be "self-starters" with a willingness to take on responsibilities in Business Analysis, Quality Assurance and customer support. Experience with healthcare technology a plus.

Other Details

Formativ Health offers a competitive salary and benefits, including health, vision and dental coverage.

You will work in a fun and creative environment with a talented group of individuals that possess a wide array of skill sets with a passion for technology and providing tools to our agents which will have a profound impact on their work quality and productivity.

Candidates hired for this position will work out of our office in Troy with a flexible Work from Home schedule.

Job Type: Full-time

Required Skills

At least 5 years of BA experience with a strong emphasis around new software development.
Strong oral and written communication; proven experience communicating to various levels of team members/ management.
Proven experience in requirements gathering, definition and documentation.
QA/Testing implementation.
JIRA/Confluence.
Experience leading solutions from, planning, scope definition and deployment.
Demonstrated experience solving business and technical issues.
Ability to adapt to evolving business processes and operations.
Healthcare Technology Experience (bonus)
Automated Testing (bonus)

Responsibilities

Serve as contact between the technical teams and end users; managing/supporting expectations of business stakeholders.
Provide business systems analysis and process redesign expertise with strong documentation of processes.
Define UAT criteria for functional QA.
Support full SDLC: requirement definition, analysis, design, development, testing and conversion.
Participate and/or coordinate required testing/validation of system enhancements and fixes, creating and/or executing the test cases including problem determination and resolution.
Monitor system requests, flagged issues and assist prioritizing resolution.
Consult with end users and technical staff to develop problem resolution and error correction strategies (as needed).

Experience/Qualifications:
Business Analysis 5 years (Required)
Bachelor's Degree in a relevant field Preferred
Experience forging relationships with stakeholders
Ability to work collaboratively with Software Developers and QA

Formativ Health is an Equal Opportunity Employer. Formativ Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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