JOB SUMMARY
At Houston Methodist, the Patient Access Analyst position is responsible for the audit, analysis and resolution of patient accounts and processes with regards to patient access and billing procedures. This position works closely with Patient Access teams, Health Information Management staff, and others, serving as a point-of-contact for the assigned patient access functional area. Duties include analyzing information in the electronic medical record, ensuring data integrity, and reviewing data flows for process improvement opportunities. The Patient Access Analyst position communicates various activities to interested parties or team members as they relate to issue identification and resolution and assists management with various operations duties as needed.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
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Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. (EF)
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Partners with Patient Access team members, Billing office and/or Health Information Management staff, and others for issue identification and resolution. (EF)
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Assists in identifying trends and opportunities for staff training. Develops training aids as needed. (EF)
SERVICE - 25%
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Monitors electronic health record (EHR) work queues that support patient access and assists with resolving problem areas. (EF)
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Researches accounts as they relate to patient identity and demographic issues. Refers accounts for merging as appropriate. (EF)
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Responds promptly to requests by staff, patients, and physicians. Assists other areas of patient access operations as needed. (EF)
QUALITY/SAFETY - 15%
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Communicates to resolve patient access and quality service matters. Keeps open channels of communication with respective team members and service areas regarding action taken and outcome. (EF)
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Determines the correct action to be taken to ensure the integrity of the data. (EF)
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Adheres to department standards for productivity, timeliness, and quality. (EF)
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Compiles, maintains, and reports various patient information as it relates to Quality Assurance. (EF)
FINANCE - 25%
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Reviews patient accounts, investigates data, and resolves account issues to ensure timely billing and reimbursement. (EF)
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Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. (EF)
GROWTH/INNOVATION - 15%
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Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
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Generates and communicates new ideas and suggestions that will improve quality or service. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE REQUIREMENTS
o Four years of customer service experience to include two years of experience in hospital revenue cycle operations
o Admitting, registration, or patient account resolution experience preferred
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Ability to multi-task and flexibility to meet the needs of patients, physicians, and department
o Knowledge of basic registration/access functions and insurance procedures/requirements
o Ability to problem solve and apply critical thinking skills
o Excellent customer service and professional communication skills
o Proficient computer skills and ability to learn and navigate multiple software programs
o Ability to handle detail work accurately and rapidly
o Self-directed and ability to work independently
o Ability to prioritize and apply time management skills
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) Yes
On-Call* No
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within No
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: __________________________
Houston Methodist The Woodlands Hospital is committed to leading medicine in Montgomery County and the north Houston region by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers 293 beds and access to the most innovative care. In January 2022, the hospital opened Healing Tower – a $250-million expansion project that added 106 beds, focused on medical/surgical and women’s services and nine operating rooms. It also included the expansion of the endoscopy center, emergency department and diagnostic imaging department.
Houston Methodist The Woodlands is recognized as a comprehensive stroke center, an orthopedic center of excellence by DNV, designated as a Level III neonatal intensive care unit, and has achieved Magnet Designation for nursing excellence from the ANCC. Houston Methodist The Woodlands is also ranked No. 1 nationally out of 148 members in the Complex Care Medical Centers cohort to be recognized for demonstrating excellence in delivering high-quality care based on the 2022 Vizient Quality and Accountability Ranking.
