Guest Experiences Coordinator

Great Parks of Hamilton County - Cincinnati, OH (30+ days ago)4.0


Assists the Guest Relations Manager with daily operation of the Guest Relations Department at Winton Centre. May be required to work fill-in shifts for absences and provide assistance during peak activity times.

Accounts for daily cash transactions. Complies with all cash handling policies and enforces cash control procedures including; POS operation, daily deposits, shift/change tills, required logs and regular cash audits.

Carries out functional supervisory responsibilities in accordance with Great Parks’ policies and applicable laws, and delegated authority. Coordinates work assignments, trains employees and volunteers, provides guidance, resolves work issues, and ensures work complies with Great Parks’ policy and performance standards.

Represents Great Parks in a positive manner, provides general park information and answers inquiries as needed.

Receives and resolves guest concerns and complaints. Analyzes and promptly resolves problems. Implements corrective actions or provides recommendations as necessary.

Works and communicates effectively with other departments, leadership, peers and subordinates. Attends and participates in meetings as directed. Completes required training.

Monitors staffing needs based on work volume and ensures prompt customer service. Schedules part-time staff.

Performs various clerical and administrative tasks for the Guest Relations Department as assigned. Creates and updates reports.

Attends monthly open houses at lodges, banquet centers, and other reservable venues.

Assists with staffing, setup and teardown for bookings at Winton Centre Auditorium.

Assists with upkeep of the Winton Centre mailroom including recycling, package delivery bulk mail and outgoing mail.

Purchases supplies and equipment as assigned. Submits purchase requests. Adheres to purchasing card procedures and submits expenditures for supervisor approval.

Works directly with the Marketing & Public Engagement Department to create and update promotional materials. Submits information for news releases, social media and advertising.

Updates pricing and policies in the reservation system as directed.

Distributes a variety of reservation activity reports for field staff at regular intervals.

Performs job duties in accordance with Great Parks’ policies, procedures, and performance expectations.

Maintains confidentiality of confidential and sensitive information.

Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

OTHER DUTIES AND RESPONSIBILITIES

Represents the department at offsite events and meetings; speaks and presents to internal and external groups; participates in overnight or multi-day travel for training, professional development or information gathering.

Works evenings, holidays and weekends.

Utilizes and promotes environmentally sustainable practices and processes.

Performs other job duties as assigned.

SCOPE OF SUPERVISION

Functional supervision of Guest Relations Representatives I and II, volunteers.

EQUIPMENT OPERATED

Computer; credit card machine; POS; printer; postage machine; multi-line telephone system; laminator; folding machine; fax machine, and other general office equipment; park vehicle.

CONTACT WITH OTHERS

General public; volunteers; other employees; mail and delivery persons; vendors and sales people.

CONFIDENTIAL DATA

Alarm codes; safe combinations, credit card information.

WORKING CONDITIONS

Normal office working conditions; occasional exposure to noise, heat, cold, rain and other weather conditions; occasional exposure to typical traffic conditions and hazards.

USUAL PHYSICAL DEMANDS

The employee regularly exhibits manual dexterity performing job duties, and frequently talks and hears when working and interacting with job contacts.

The employee frequently walks or stands, occasionally sits for an extended period of time.

Employee frequently exhibits normal vision demands. Vision demands include close, relatively detailed vision when focusing on a computer or tablet screen.

Employee regularly lifts or exerts force on items up to 10 pounds, with occasional weights in excess of 25 pounds.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: Customer service practices; Park District policies and procedures; Park District parks, facilities and services; public relations; business and reservation software including MS Office applications; salesmanship.

Ability to: Exhibit good problem solving and good judgement in keeping with the mission of the park district; maintain confidential and sensitive information; understand and demonstrate respect for cultural and socio-economic differences; support a working atmosphere consistent with Great Parks’ equal employment opportunity; embrace and support constructive change; consistently follow safety and security procedures and practices; contribute toward building a positive team working environment; coordinate multiple activities and tasks; apply supervisory principles to practical work situations and problems; evaluate work situations, identify problems and determine appropriate solutions; handle seasonally demanding workloads.

Skill in: Verbal and written communication; preparing financial, operational and written reports; planning, scheduling and organizing work; maintaining good public relations; customer service; application of job hardware and software programs

Great Parks of Hamilton County is accepting applications for a Full Time Guest Relations Coordinator at Great Parks administrative offices in Winton Woods Park.

Great Parks is committed to being the employer of choice in the guest experiences industry. If you are a friendly, motivated individual, with a passion to serve others and work with a great staff, Great Parks of Hamilton County may be your perfect match. This is a great opportunity for someone looking to further their career and join a team of dynamic associates. Our Guest Relations Department is responsible for creating an excellent and positively memorable experience for our guests. We provide our park guests with above-and-beyond service to ensure their experience will be worth remembering.

Assists the Guest Relations Manager with daily operation of the Guest Relations Department. Performs administrative duties, trains staff, answers calls and serves as functional supervisor in the absence of the Guest Relations Manager. Completes other tasks as assigned.

Screenings: Motor Vehicle, Criminal Background Check

QUALIFICATIONS

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is: High School Diploma or GED and at least 3 years of experience which evidences a comprehensive knowledge of customer service practices, and office administration.

Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSE OF CERTIFICATION REQUIREMENTS

State Motor Vehicle Operator’s License that meets GPHC current carrier guidelines.

Typical Hiring Salary is $18.08/hr-$22.60/hr depending on experience. Benefits include medical, dental and life insurance; paid vacation, holidays and sick time; enrollment in Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities. Deadline to apply is 11:59pm 06/01/2018 EOE.