Sr Salesforce Administrator

RNR IT Services Inc - Chicago, IL

Full-time | Part-time | Temporary | Contract | Internship | Commission

The Senior Salesforce Administrator is a key role in the IT Operations team responsible for all facets of administrating business configurable components of the Salesforce.com platform, including related applications across the CRM environment such as Altify, Pardot, RFP, and CPQ tools. Role is considered the subject matter expert for Salesforce.com and related CRM applications and appropriate use with respect to the entire Customer Life Cycle.

Job Duties:

  • Develop a detailed understanding ofCRM core and integrated application architecture
  • Develop a comprehensive understanding of business workflow and processes across customer lifecycle
  • Identify opportunities for optimization and recommend best practice solutions to promote process improvement and data integrity
  • Coordinate requirements gathering, scoping, prioritization and completion of new development projects across all business units
  • Design and develop solutions that maximize effectiveness and improve 360 view of customer while maintaining existing functionality in a complex, global SFDC org
  • Implement and maintain custom objects, formulas, validation rules, workflows, process builder, approvals, and assignment rules
  • Collaborate with VisualForce developer to create customized solutions
  • Document system configuration, workflows, and field/data maps
  • Mitigate risks associated with projects, having a high technical complexity
  • Manage change control processes to ensure no interruptions in day-to-day use of Salesforce while still providing visibility into changes
  • Utilize a change management process to develop and implement new applications and updates to existing applications
  • Manage day-to-day support and troubleshooting of all Salesforce technology platforms. * Act as a SME in the discovery and investigation of critical production problems
  • Adhere to best practices for Salesforce processes, data governance, administrative process, and user adoption
  • Ownership of all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
  • Other duties may be assigned.

Job Types: Full-time, Part-time, Temporary, Internship, Contract, Commission

Experience:

  • relevant: 1 year (Preferred)

Contract Length:

  • More than 1 year

Typical start time:

  • 8AM

Typical end time:

  • 5PM