OFFICE IS LOCATED IN SAN RAMON CALIFORNIA
We are seeking an Office Dispatcher / Scheduler & Customer Support member to join our team! We are an emergency service provider for plumbing needs so everything has to be done quickly.
You will be responsible for immediately answering and scheduling high volume calls & assisting customers by providing product and service information and resolving plumbing issues. You will be provided with paid training to learn products and features for the plumbing calls.
- You will also be in charge of scheduling appointments with technicians based on their availability and knowledge in real time on an immediate basis. You will schedule for a team of 10 individuals with assistance and MUST BE EXTREMELY QUICK ON THE COMPUTER. This includes knowledge of shortcuts.
- All estimates and customer emails, texts and correspondence must be responded to in real time immediately.
- Be complete in adding & providing all customer info to job cards.
- Must be quick on the computer and multi-task with efficiency.
- Make sales over phone. Use good judgment in sending detailed estimates & sales receipts.
- Handle customer inquiries
- and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns when call volumes are low.
- Document and update customer records based on interactions & create sales receipts.
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in dispatching, customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
BENEFITS FOR GROWTH:
- We are looking for growth from within. This is a chance to show your skill and dependability and move up to a position as an executive assistant or Manager of Operations for the Business. The more skills you learn and forward thinking, quick action and positive rapport you have the quicker your opportunity for growth is.
We are looking for commitment.
Job Type: Full-time
Salary: $18.00 to $20.00 /hour
- Dispatcher, administrative assistant: 1 year (Preferred)
- Mid-Day (Required)
- Evening (Required)
- Morning (Required)
- Monday (Required)
- Tuesday (Required)
- Wednesday (Required)
- Thursday (Required)
- Friday (Required)
- Saturday (Preferred)
- Sunday (Preferred)
- Health insurance
- Retirement plan
- Paid time off