PGA TOUR Superstore is always looking for enthusiastic, self-motivated, flexible individuals who love the game of golf and tennis. That's why we are dedicated to hiring self-less team players and outstanding individuals to join the PGA TOUR Superstore organization.
I. JOB REQUIREMENTS:
The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma.
One to two (1-2) years in golf club repair and with at least one year in golf retail customer service preferred. Strong work history in the golf equipment industry is preferred.
D. Physical Requirements:
- Communication: Good listening and interpersonal skills. Candidates must possess good verbal and written communication skills. Candidates must communicate well with customers and other associates.
- Analytical: Candidates must have good math and process skills. They must be able to follow complicated processes without error and measure incremental changes.
- Mechanical: Candidates must be able to use complex tools to modify golf equipment without damage to make accurate and consistent changes.
- Computer: Candidates must possess basic computer skills.
- Organization: Candidates must organize and process various forms, and handle multiple pieces of equipment in various stages of repair.
Club Repair Associates must be able to stand for extended periods of time, climb up and down a ladder, work with tools at a workbench, and lift a 30 lb. box overhead.
Club Repair Associates must be able to accommodate a typical retail schedule, work a flexible work week, and work nights, weekends, and holidays.
Club Repair Associate Description 8-6-12 Page 2 of 2
II. OVERALL FUNCTION OF THIS POSITION:
Club Repair Associates work with our customers to make equipment modifications to improve their game. They make recommendations based on the customer’s goals and make the physical changes to the clubs. They also re-grip and repair damaged clubs as needed. Club Repair Associates must be knowledgeable about all golf club programs and promotions, and assist customers wanting to purchase clubs and accessories.
III. JOB RESPONSIBILITIES:
The Club Repair Associate’s top priority is to ensure that every customer receives the best possible service experience. Other responsibilities include:
IV. JOB RELATIONSHIPS:
- Ensuring every customer observed within 10 feet is greeted within 30 seconds.
- Measuring lie and loft angles and making adjustments using specialized equipment.
- Measuring club height, weight, and shaft flex, and making equipment changes based on customer requests.
- Changing golf shafts, grips, and repairing broken heads.
- Completing Club Repair work orders accurately and prioritizing daily work.
- Identifying low-stock or out-of-stock items and supplies at the Club Repair Desk and notifying their Supervisor.
- Addressing customer concerns and resolving them promptly to the customer’s satisfaction.
- Maintaining the Club Repair Desk and surrounding area in a clean, professional presentation at all times.
- Staying current with new golf technologies and ever-changing equipment features, and incorporating product knowledge into customer recommendations.
- Working with other area associates as needed to cover the sales floor and assist customers.
Club Repair Associates work together with all store associates to provide our customers with an exceptional shopping experience. They partner with the Customer Service Supervisor to resolve issues and continually improve the Club Repair Desk processes. Most importantly, they build on-going relationships with our customers.
PGA Tour Superstore is an equal employment opportunity employer. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.