Case Manager

Volunteers of America - New York - Valhalla, NY (30+ days ago)3.6


The Case Manager is a key provider of services within Volunteers of America's Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.

MINIMUM QUALIFICATIONS:
The position requires a bachelor's degree or 60 college credits plus two years relevant experience. The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

PRINCIPAL RESPONSIBILITIES:
  • Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
  • Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals.Update the plan with the client as required.
  • Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals.Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
  • Document case management activities in accordance with agency and funder guidelines and procedures.Collect service data and participate in evaluation and quality assurance activities.
  • Perform related tasks as assigned.
EFFECT ON END RESULTS:
  • The client is informed of his/her rights and responsibilities as a participant in the program as well as the goals and workings of the case management program.A comprehensive assessment is developed.
  • The client is provided with an appropriate and current individual service plan.
  • The client participates in meetings for the purpose of achieving his/her service goals.
  • Case management services are well documented and quality assurance activities provide continuous improvement of services.Funding agency documentation and reporting requirements are fully met.
  • Related tasks are performed completely, on time and accurately.
The Case Manager is a key provider of services within Volunteers of America's Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.

CLOSING STATEMENTS:
Make a living by making a difference. Apply online today!
Volunteers of America is an Equal Opportunity Employer/Vets/Disabled