Employment Security Service Representative

State of Illinois - Cook County, IL3.8

Under general direction, in the Arlington Heights Local Office, performs the selected more complex employment service, job placement functions, unemployment insurance benefit entitlement resolutions and programmatic liaison to employers under provision of the Unemployment Insurance, Wagner-Peyser and Workforce Investment legislation in compliance with Federal and State statutory provisions, rules, regulations and requirements; serves as employer account executive; solicits employer for job openings; provides liaison services between employer and agency on employer questions on UI contributions, wage records, field audit and benefit programs; loads and extracts data from automated systems; maintains activity records and prepares reports; makes service efficiency assessments and recommendations.

Minimum Requirements: Requires knowledge, skill and mental development equivalent to the completion of four years of college with academic background in the social / behavioral sciences or business/personnel administration and one year as a full-time professional employee with IDES; or five years' professional experience in personnel administration, or business ownership management or operation. Requires thorough knowledge of the provisions of the Illinois Unemployment Insurance Act; interviewing, finding of facts, test interpretation, and vocational counseling techniques. Requires the ability to effectively communicate with employers and clients; organize and analyze pertinent information to provide for the determination of appropriate payment or non-payment of claimant benefits; determine an appropriate work search plan for the client and identification of inappropriate work search efforts; write clearly and concisely to record benefit determinations employer job orders and client work history information and to use a personal computer with related software programs such as word processing and spreadsheets, database management, electronic mail and internet.

Work Hours & Location/Agency Contact: WORK HOURS:
Monday - Friday
8:30 am - 5:00 pm

Arlington Heights Local Office
723 W. Algonquin Rd.
Arlington Heights, IL 60005
CC: 3330/00405

IDES Recruitment & Selection
607 E. Adams St. - 8th Floor
Springfield, IL 62701
Attn: Pamela Bowen
Phone: (217) 785-2647
Fax: (217) 524-2083

Current State Employees:
Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application to the Agency Contact listed above. In order to be considered for a promotion, you must be deemed qualified or have submitted a CMS-100B Promotional Application to: CMS Bureau of Personnel; Examining & Counseling Division; Stratton Office Building, Room 500; Springfield, IL 62706 prior to the closing of the posting period.

Non-State Employees:

Questions related to Testing and Grading can be directed to: CMS at (217) 524-1321 or (312) 793-3565.

Notice Statement of Equal Opportunity Employer and Nondiscrimination:
IDES is an Equal Opportunity employer and does not discriminate in admission to its facilities, treatment of or employment of persons in its programs or activities in compliance with the Illinois Human Rights Act, the Illinois Constitution, the U.S. Civil Rights Act, Section 504 of the Rehabilitation Act, as amended, the Americans with Disabilities Act, and the U.S. Constitution. Auxiliary aids and services are available upon request to individuals with disabilities. The Equal Employment Opportunity Officer is responsible for ensuring compliance with these laws. Any issues or concerns should be addressed to the EO Office at 33 S. State, 10th Floor, Chicago, IL 60603 or by calling (312) 793-9290.

How to Apply:
Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).

Additional Documentation for Employment Security Service Representative:

Class Specification
Additional Title and Exam Information
Test Information Guide

These documents are in PDF format and can be viewed using Adobe Reader.

NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.