JOB SUMMARY
At Houston Methodist, the Peace Officer Coordinator position is responsible for assigned activities of the Public Safety/Security department. This position's duties include coordinating and scheduling all Peace Officers working at Houston Methodist in their extra employment (off-duty hours) and serve as a liaison with the administration of the associated agencies. The Peace Officer Coordinator position is responsible for making recommendations to department management regarding the utilization and deployment of off-duty officers at Houston Methodist. This position makes routine decisions which include the selection of new hires (officers), assesses officers, creates new policies and procedures as needed, and has authority as senior Peace Officer on site to manage situations requiring intervention of licensed Peace Officers. The Peace Officer Coordinator position is responsible for coordinating Peace Officers at Houston Methodist.
Requirements:
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 35%
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Actively responds to requests for personal security coverage, assistance with directions, information and guidance. (EF)
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Conducts recruiting activities and pre-employment screenings of prospective Peace Officers for the Houston Methodist employment by interviewing, in coordination with Department Management and associated agencies who are applying for off-duty positions at Houston Methodist. (EF)
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Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution, while providing the highest quality service during every patient, visitor and staff encounter. (EF)
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Interfacing with Peace Officers to provide feedback to management on team member's performance and conduct. Collaborates/supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. (EF)
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Coordinates training, offers direction and develops skills of team members and continually assists with improving skills, performance and outcomes, orientation of all new law enforcement personnel. (EF)
SERVICE - 25%
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Responds to all radio dispatches, answers calls and complaints and assesses and makes recommendations as needed for all emergent situations. Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets. (EF)
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Ensures that all officers are in compliance regarding "extra employment". Works with department management to ensure a roster of qualified personnel to adequately meet staffing needs. Responds to incremental, emergent, staffing inquiries timely. (EF)
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Secures premises and individuals by patrolling facilities, monitoring surveillance cameras, monitoring access points and permitting entry as needed. Performs duties in a designated fixed-post assignment, as needed. (EF)
QUALITY/SAFETY - 20%
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In coordination with management, provides additional officers when necessary through established department protocols. Monitors self and employee compliance with competencies, credentials, in-services, policies and procedures and assists management with associated actions upon non-compliance. (EF)
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Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. (EF)
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Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Participates in training, drills and actual events according to policies and procedures. (EF)
FINANCE - 10%
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Prevents loss and damage by reporting irregularities, informing violators of policy and procedures. (EF)
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Prioritizes daily tasks and provides leadership to team members on effective and efficient utilization of time, minimizing incidental overtime to achieve financial target and staffing needs. (EF)
GROWTH/INNOVATION - 10%
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Supports Houston Methodist and department goals and vision. Identifies and implements innovative solutions for practice or workflow changes to improve department operations. (EF)
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Implements actions that promote a workplace safety culture and proactively prevents workplace violence. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION REQUIREMENTS
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Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.
EXPERIENCE REQUIREMENTS
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Employed by a licensed law enforcement agency
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Three years law enforcement experience
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
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Current Texas Commission on Law Enforcement license (T.C.L.O.S.E.)
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Commissioned through law enforcement agency
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
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Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
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Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
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Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
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Proficient computer skills including knowledge of Microsoft Office software
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Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
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Must be able to handle and prioritize multiple tasks and function calmly in stressful situations including handling of, or exposure to confidential/sensitive information
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Ability to assess and evaluate information effectively, ability to identify critical issues quickly and accurately, attention to detail and implementing management plans
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Demonstrates emergency preparedness knowledge
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Adapts to multiple on-going priorities with minimal supervision, including organizing workflow, actively participating in problem solving
SUPPLEMENTAL REQUIREMENTS
On-Call*
Yes, on a limited basis (for Exempt jobs only)
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within
Yes
Houston Metropolitan area
May require travel outside
No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: Official law enforcement uniform in coordination with Houston Methodist dress code standards
Company Profile:
Houston Methodist Baytown Hospital, located 35 miles southeast of Houston, is the area’s only full-service hospital offering specialized medical care for patients at every stage in life. Houston Methodist Baytown houses 226 operating beds, with 15 operating rooms and more than 1,700 employees. The hospital brings Texas Medical Center excellence and quality care close to East Harris and surrounding counties.
