Director of Assisted Living

Newcastle Place - Mequon, WI


The Director of Assisted Living will oversee and ensure quality care and life enrichment for the Assisted Living and Memory Support residents. Newcastle Place is looking for a qualified RN, Administrator, or Social Worker for this position.

Principle Duties

  • Responsible for the development, organization and operation of services offered for the Assisted Living and Memory Support Neighborhood
  • Make resident observations to assess physical and emotional status to determine care needs, monitors implementation of appropriate intervention, make recommendations regarding most appropriate living arrangements.
  • Supervise and if needed provide personal care, including bathing, meals, laundry, activities and transportation of residents.
  • Effectively manage budget for your department.
  • Marketing to increase community awareness of Assisted Living/MC.
  • Supervise medication administration. Supervise and maintain adequate resident records.
  • Supervise and maintain staff records, including but not limited to orientation, continuing education, assessments and evaluations.
  • Review all incident reports and implement safety measures where necessary. Follow up with the appropriate physicians and families. Work with Human Resources on all work related injuries and all work related leaves.
  • Train staff on proper ways to deal with residents exhibiting unpredictable behavior.
  • Ensure compliance with Fed, State and Local regulatory codes.
  • Handle emergency situations as they arise. Be on call as appropriate.
  • Conducts community tours when needed.

Other Duties:

  • Provide or conduct necessary in-services to the staff.
  • Attend all scheduled AL/MC family events at the community.
  • Attend managerial and clinical conferences as assigned.
  • On-call rotation is required.
  • All employees are expected to respond to emergency situations involving the safety of residents, other employees and our physical plant. This includes the ability to assist with a possible evacuation of residents.
  • All employees are responsible to adhere to all facility policy and procedures as they relate to compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Medicare Compliance. All employees are responsible to ensure that any Protected Health Information and Medicare Compliance Information that he/she comes in contact with is maintained in a confidential manner.
  • Abide by emergency, safety and health regulations. Eliminate or report all hazardous conditions as they occur.
  • Abide by all rules and policies set forth by the company and department.
  • Attends in-service training and education session, as required.
  • Employees are responsible to perform any other duties as assigned.
  • Employees are expected to embrace a culture of hospitality and follow the 10 Hospitality Promises.
  • Various other duties as assigned.


  • Associates or Bachelor’s Degree in related field.
  • Prior experience and experience in long-term care facility, preferred.
  • RN/LPN licensed in the State of Wisconsin
  • Must have CBRF certification, or ability to obtain certification within 90 days.
  • Ability to understand and follow instructions in English, communicate effectively and perform simple arithmetic. Ability to document care given.
  • Possesses ability to communicate effectively with residents, families and staff. Must use sound judgment, works well under pressure and possesses strong organizational skills.
  • 2-5 years of Healthcare Management experience is preferred.

Physical Requirements/Working Conditions:

Frequent standing, stooping, bending, stretching, squatting; must be able to stand/walk for up to 70% of the work day; must be able to lift , transfer, turn and position residents weighing up to 125 lbs. unassisted, or with the assistance of one for a resident weighing over 125 lbs. May be subjected to offensive odors and combative behavior. Must be able to lift and carry up to 20 lbs. frequently and 50 lbs. occasionally. May be exposed to communicable diseases including the HIV and HBV viruses. Must be able to work paying close attention to detail with frequent interruptions.

COMPANY OVERVIEWNewcastle Place is a continuing care retirement community designed to accommodate persons 62 years of age or older. Newcastle Place displays picture-postcard beauty with views of gently sloping hills crowned by birches, wild grass and flowers. The original stone wall from the old Perkins Farms still stands at the entrance, and within a few miles is Stonington Point, a well-known landmark of sightseers and sailors.

Newcastle Place provides retirees a life style designed to meet their unique needs while allowing them the freedom to pursue their personal interests. Continuing care communities, such as Newcastle Place, encompass these important components: an apartment, a wide array of personal services, and the security of an on-site professional health center, and assisted living.

The primary intent of Newcastle Place is to assure residents of continuing care throughout their retirement years, the community is designed to create an environment that enriches the lives of the people who live there. The design of the main commons community provides large areas for dining and meetings without detracting from the homelike environment of Newcastle Place.

This community is owned by: LCS-Westminster Partnership
Operated by Life Care Services LLC

To help achieve our purposes, Newcastle Place has retained Life Care Services, LLC to manage the community. Headquartered in Des Moines, Iowa, LCS is recognized as a leader in development and management of life-care retirement communities. Since 1961, the leaders of LCS have been instrumental in planning, developing, and managing more than 100 retirement communities throughout the United States. LCS is now managing approximately 100+ retirement communities similar to our community.


The TEAM of employees at Newcastle Place provides SERVICE and QUALITY care to our residents. The four keys to our operating philosophy are: TEAM, SERVICE, QUALITY and HOSPITALITY.

A TEAM is a group of individuals working together to accomplish a common goal. Our mutual goal is to provide service and quality care to our residents.

Our residents will receive better service and higher quality care with teamwork. You are a very important part of the team. Your consistent, cheerful, and honest dedication to the performance of your job will build a more pleasant and rewarding relationship with your team members.

SERVICE is one of the oldest acts of hospitality and is the foundation of the life care concept. Service represents something very special to our residents. The level of service Newcastle Place provides is important to building and maintaining its reputation as the "best". Therefore, it is important for all team members to nurture a service and hospitality oriented environment.

QUALITY is a degree of excellence; a level of superior service. Newcastle Place is known and respected for the excellent quality care provided to residents. Our goal is to maintain this level of superiority by providing the very highest quality care possible. Meeting this goal requires a commitment to excellence, a desire to improve, and a willingness to go above and beyond.

HOSPITALITY is a degree of which Newcastle Place fully embraces a culture of hospitality. To that end, we include the following promises in all of our job descriptions.

We greet residents, employees and guests warmly, by name and with a smile.
We treat everyone with courteous respect.
We strive to anticipate resident, employee and guest needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We embrace and value our differences.
We make residents, employees and guests feel important.
We ask “Is there anything else I can do for you?”
We maintain high levels of professionalism, both in conduct and appearance, at all times.
We pay attention to details.


These principles are the foundation of our culture and are the core values of our organization. You are expected, as a Newcastle Place employee, to adhere to these principles when dealing with clients, residents, coworkers and others with whom you may come in contact during your workday.

We serve the customer, first and foremost.
We deal honestly and fairly, with integrity and openness.
We maintain a long-term perspective.
We are diligent and persevering.
We are interconnected

Job Type: Full-time


  • Bachelor's (Preferred)

Work Location:

  • One location

This Job Is:

  • A job for which military experienced candidates are encouraged to apply