At Axiom Bank, you will be part of a diverse team in an environment that promotes collaboration, accountability, respect, and high ethical standards. We encourage you to aim for the sky and leverage your expertise and passion to excel. You’ll also have opportunities to help improve the communities we have been serving since 1963. Axiom Bank is a growing, dynamic organization – this is an exciting time to get on board!
Excellence in service, attention to detail, and a proven ability to build rapport and trust with prospective customers are critical to success in the Relationship Banker position. The Relationship Banker is positioned to meet all customer needs including opening new accounts, processing teller transaction, upselling additional products or services and acting as a resource for problem solving or education. A key expectation is providing a customer experience that exceeds expectations. The Relationship Banker also plays a critical role in ensuring that branch operations adhere to security, compliance and audit standards.
Key Responsibilities and Accountabilities
The Relationship Banker’s Key Accountabilities include, but are not limited to the following:
Achieves sales goals by identifying and cross-selling products and services beneficial to customers
Listen carefully to customers’ needs to determine appropriate product and services.
Identify new banking customers and grow relationships with existing customers through social interactions within the store along with outbound calls, marketing displays and other prospecting techniques
Provides exceptional customer service in an accurate and expedient manner that satisfies the individual needs of each customer and builds loyalty to the Bank
Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and retail store partners
Practices branch security procedures and protects customer confidentiality and privacy
Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations. Transactions includes, but not limited to cashing checks, processing deposits and withdrawals, and issuing monetary instruments
Performs opening, closing, and other branch servicing duties such as cash balancing, maintaining and servicing automated teller machines, and cleaning work areas.
Follows company policies as directed to assure proper records are maintained and losses prevented
Brings a professional image to customers and co-workers and be able to respond appropriately to direction and feedback
Contributes to a positive and respectful work atmosphere
Supervision of Personnel
Typically, an in-store environment. Ability to work in a small area, and interact face-to-face with customer over a four-foot counter for an extended period of time. Ability to lift boxes of coin and money drawers weighing up to 30 lbs. Ability to retrieve and replace safe deposit boxes weighing up to 30 lbs., height up to 6 feet. Ability to reach over counter to help customers. Ability to reach upper cabinets for supplies. Ability to access facility. Ability to move through retail store to speak with customers. Ability to operate and read computer terminal screen.
Occasional travel to other branches or corporate
HS Diploma or equivalent.
Two years’ work experience in retail, with one year being direct customer service experience. Minimum of six months of cash handling experience in a customer service/retail environment.
Knowledge & Skills
Basic math proficiency and aptitude—ability to add, subtract, multiply and divide in order to help customers with their transaction, and balance teller drawer
Basic PC skills (Word, Excel and email); and ability to learn to use the Bank’s core system to process teller transactions, look-up customer accounts, and troubleshoot the equipment when problems occur
Ability to read utilize information from memoranda, instructions, forms, and applications
Write in a clear, concise manner in order to compose memoranda and complete various bank documents and forms
Excellent interpersonal skills and the ability to effectively present information to customers
Observe and understand non-verbal communication
Strong verbal communication skills via phone and in-person
Ability to manage multiple tasks and respond to job demands and change with poise
Excellent attention to detail
Bilingual (Spanish) preferred
Other Duties -Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Attention to detail and ability to work under pressure. Critical thinking is crucial. Teamwork and customer service skills required. Oral and written communication skills a must. Proficient in Microsoft Office applications, including Excel and Word. Must possess intermediate math and basic accounting skills.
(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at email@example.com)
Supporting communities. Improving lives. Working together toward your future.
At Axiom Bank® we believe in working together for a brighter future. Through our environment of collaboration and camaraderie, we offer a uniquely fun and rewarding place to develop your career. Axiom Bank is headquartered in Central Florida and has 24 branch locations, with 22 branches located inside select Walmart Supercenters®.
Working in our Branches:
Our innovative in-store branch model makes working at Axiom Bank unlike any other traditional banking institution. Set in a retail environment, our bankers are empowered to engage with customers, developing relationships that improve lives and strengthen communities.
We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success through competitive benefits, as well as the guidance you need to learn new skills and shape our business and future. We proudly offer the following benefits to our Full Time Employees:
11 Paid Holidays
Generous Paid Time Off
Medical, Dental and Vision Benefits
Company Paid Life, AD&D Insurance, Plus 100% Company Paid Short and Long Term Disability
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Axiom Bank are based on merit, qualifications, and abilities. Axiom Bank does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, protected Veteran status, or any other characteristic protected by law.
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Axiom Bank will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran.
All applications for employment must be submitted through the Axiom Bank Job board, https://axiombanking.com to be considered.
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test and submit to a background investigation as part of the selection process
If currently an Axiom Bank employee, you must have been in your current position for a minimum of 1 year, have at least a "consistently meets expectations" performance rating and have the approval of your manager to post or the approval of your manager and HR to apply if you don't meet the time-in-job performance requirement.
Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. All resumes submitted by search firms to any employee at Axiom Bank via e-mail, the Internet, or directly to hiring managers in any form without valid written search agreement executed by an Authorized Officer at Axiom Bank for that specific position will be deemed the sole property of Axiom Bank and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.