Higher Achievement, a nationally acclaimed nonprofit organization working to close the achievement gap for motivated, yet underserved students from low-income communities, seeks a Volunteer Coordinator at the Richmond Affiliate.
Position Summary: The Volunteer Coordinator is responsible for recruitment, training, retention, screening, and orientating the affiliate’s corps of weekly mentors, volunteer study hall aides, and other organizational volunteers. Currently, the Richmond affiliate engages a growing number of more than 200 volunteers each year. The Volunteer Coordinator will identify, build, steward, and expand volunteer recruitment partnerships by engaging with universities, corporations, government agencies, and other entities. This position will enhance and manage internal systems to support volunteer involvement as a resource to address organizational priorities. This position will also coordinate other volunteer engagement opportunities, such as the annual speaker series and select corporate service days.
Higher Achievement works to close the achievement gap for motivated, yet underserved, students from low-income communities. We intervene during the critical transition to middle school by providing year-round, multi-year support for students in the 5th – 8th grades. As they prepare to graduate from the 8th grade, we help them transition successfully to advanced high school programs that keep them on track for college. On average, 96% of Higher Achievement scholars who complete the program advance to top academic high school programs and 94% advance to college.
Founded in 1975 in Washington, DC as a grassroots effort to create learning opportunities for children in low-income neighborhoods, Higher Achievement has impacted the lives of more than 10,000 young people, and currently operates achievement centers in Washington, DC, Alexandria, VA, Baltimore, MD, Pittsburgh, PA, and Richmond, VA. Higher Achievement’s model of rigorous academic mentoring, individualization of services, and comprehensive academic support is guided by leading research for effective out-of-school time programs. Our focus on the middle school transition, academic rigor, and multi-year, year round exposure distinguish us from other programs. Higher Achievement's partnership model was recently highlighted by the Harvard Family Research Project, and the organization's focus on preventing summer learning loss was featured in an MSNBC special report, "Making the Grade". In 2011, we received the MetLife Innovator in Afterschool Award for Aligning Afterschool with the School Day, further highlighting the strength of our program. More information about Higher Achievement may be found at: http://www.higherachievement.org.
Key Duties and Responsibilities
Design and implement volunteer orientations, trainings, workshops, and celebration events according to a yearly calendar, to meet demand, and adhering to Higher Achievement policies and procedures.
In partnership with staff from other affiliates, coordinate and document supplemental trainings and workshops annually that develop the skills of mentors and address current needs.
Maintain calendar for all program/office volunteer needs and schedule volunteers to meet agency needs
Develop/foster a cohesive mentor community by building opportunities for mentors to take leadership and to network internally and with other stakeholder advisory councils, including cultivation and support of the Mentor Advisory Council (MAC).
Drive all volunteer retention efforts, including evaluation of current retention systems, understanding of best practices, and design/implementation of new systems, including building staff awareness around mentor retention and recognition
Oversee utilization of Higher Achievement’s mentor and scholar management tools. Ensure data integrity and comprehensive data entry related to volunteer outputs and outcomes.
Serve as the staff liaison to the volunteer committee of the advisory board.
Support Managers of Instruction through making changes to volunteer assignments and addressing concerns when necessary
Provide ongoing communication with new and existing volunteers to contribute to a positive volunteer experience and drive volunteer retention
Evaluate the mentor experience through focus groups, surveys, and observations; improve systems as needed
Document and institutionalize best practices in coordination with all affiliates, updating materials for staff and volunteers when necessary
Manage on-going nightly feedback system; collect and analyze data as it compares with demographic information and individual mentor metrics.
In partnership with Managers of Instruction, lead the development, completion, documentation, and implementation of an annual volunteer recognition plan for each center and affiliate.
Maintain Service Enterprise Certification
Identify and develop new volunteer recruitment partnerships through research, prospecting, outreach and relationship cultivation.
Coordinate and support the Managers of Instruction at each Achievement Center in the volunteer recruitment process
Empower mentors to support Higher Achievement’s recruitment efforts by building our profile within their respective schools and places of employment, improving and strengthening “word of mouth” strategies.
Manage and improve on current system for tracking recruitment pipelines and partnerships
Partner with staff to promote volunteer opportunities through message boards, service groups, social media, and other means.
Manage and update marketing materials for volunteer engagement.
Manage and support the volunteer screening process: managing online volunteer applications, interviewing, and background clearance process.
Steward and deepen existing volunteer recruitment partnerships, including university partners, corporations, civic societies, government agencies, and other organizations.
Coordinate volunteers and serve as point of contact for all agency internal events, outreach and community events; including, volunteer speaker series and one-time corporate group volunteer engagement opportunities.
In partnership with the team, plan and attend site visits, tours and events that showcase the program for current and prospective volunteer partners and other investors.
Ensure all external postings are consistent and current for all opportunities, year-round
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related, or a logical assignment to the position.
Knowledge, Skills, and Abilities
Commitment to the mission and work of Higher Achievement
Minimum of one year of full-time relevant experience required
Experience working with volunteers and understanding of best practices in volunteer management, including training, recognition, and appreciation
Authentic, effective, and professional communication style, with excellent public speaking and presentation skills and the ability to make presentations to large groups of people
Strong project management and organization skills, with the ability to track intricate details and prioritize multiple initiatives and timelines
Experience working directly with youth in a mentoring or educational setting strongly preferred
Knowledge of current issues influencing public education, the youth development field, and mentoring
Strong communication skills; ability to effectively communicate by email, phone, and in-person
Experience building relationships with diverse stakeholders, such as individual volunteers, community partners, local companies; ability to make large group presentations and engaging in community outreach
Strong technology skills including familiarity with Office 365 and experience using/updating a database
Higher Achievement Core Competencies: Higher Achievement believes that the following core competencies enable our employees to be successful, and as such, we expect that competitive applications will be able to demonstrate strengths in these areas:
Proactively builds relationships to advance Higher Achievement's mission.
Uses candid communication to express ideas and to listen to the thoughts and feedback of others.
Persistently pursues excellence by holding oneself to high expectations and seeking the best.
Possesses a growth mindset for learning new things and stepping out of one’s comfort zone.
Maintains a solutions-oriented mindset during planning periods and when challenges arise.
Compensation and Benefits: The annual salary for this regular, full-time, non-exempt position is in the mid to high thirties. Higher Achievement offers competitive benefits, including: company-paid insurance (medical, dental, vision, life, and long and short-term disability insurance); ten paid holidays; five weeks paid time off; retirement plan with company match; tuition reimbursement and professional development funds.
Physical Requirements and Work Environment: Work is performed partially in an office environment as well as within the community. The employee regularly sits at a computer station and operates electronic equipment two to eight hours per day. The employee also regularly spends time standing, walking, and climbing stairs and regularly lifts, carries, and positions objects weighting up to 20 pounds. The employee communicates with adults by phone and in-person, often in large group settings with voice projection needed. Position involves regular use of a computer and keyboard, telephone, and face-to-face communication in small and large group settings; employee must be able to communicate clearly and professionally in all of these manners. Employee must have visual, auditory, and physical ability to respond to critical incidents involving students and act in an emergency situation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information: This full-time position requires flexibility to work regular evenings or weekends for volunteer trainings, recruitment presentations, and community events. This position requires a criminal background check prior to hire, and candidate must pass all clearance requirements as mandated by school districts and state/local municipalities.
To Apply: Visit Higher Achievement’s website, www.higherachievement.org/careers Interested applicants must upload a resume and cover letter. Priority consideration will be given to applicants who address the listed qualifications and their interest in the mission and work of Higher Achievement. The initial deadline for applications is June 25, 2018; interested applicants are encouraged to apply immediately. Please, no phone calls, emails or recruiters.
Higher Achievement provides equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, religion, national origin, ancestry, gender, sex, gender identity or expression, age, medical condition, sexual orientation, marital status, citizenship, pregnancy, physical or mental disability, genetic information, veteran status, military status, caregiver or family status, political affiliation, or any other characteristic protected by federal, state, or local laws.