Client Services Manager
Client Service Manager (CSM) works closely with a portfolio of clients where they consult, support, and problem solve with each client to assist with their interactive business objectives.
CSM’s manage client websites to ensure each site is up to date with relevant, timely, and actionable information. This position requires working varying shifts, including some nights and being on call for some weekends.
Responsibilities
● Provide over the top, white glove customer support.
● Collect, organize, format, publish and manage client content as needed.
● Maintain accurate client information on internal systems, including reports on client specific work orders (utilizing JIRA), and ensure data cleanliness (utilizing Salesforce).
● To ensure clients are getting the best support possible, the CSM will be responsible for obtaining proper internal metrics
● Proficient in HTML (raw code) and Photoshop.
● Working knowledge of JavaScript and CSS preferred.
● 2-3 years of previous experience in interactive marketing, ad agency, direct marketing, membership marketing or internet industries.
● Keep up to date on all MembersFirst provided software changes and enhancements.
● Participate in the development of new client facing training materials.
● Strong knowledge of cross-browser, cross-platform dependencies.
● Strong knowledge of content publishing and/or content management systems.
● Strong familiarity with web information architecture standards i.e. site maps, navigation structure, and content layout and presentation.
● Strong familiarity with best practices in web site development, including design and usability.
● Knowledge of Google / Microsoft Office Applications.
● Excellent written and oral communication skills.
● Working knowledge of the Country Club Industry is strongly suggested however not mandatory
Qualifications
● Uses rigorous logic and methods to solve difficult problems with effective solutions.
● Demonstrates composure under pressure and is a settling influence in challenging times.
● Deals with conflicts head-on. Can settle disputes equitably in a timely manner.
● Enjoys the challenge of unfamiliar tasks, will try anything to find solutions, and uses both successes and failures for clues to improve.
● Spends his/her time and the time of others on what’s important. Can quickly sense what will help or hinder accomplishing a goal.
● Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Education:
Experience:
- Customer Service: 3 years (Preferred)
- Using Content Management Software: 2 years (Preferred)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: Remote
