Description:
We are looking for a versatile and motivated IT Specialist to provide comprehensive support across a range of devices and internally built applications. The ideal candidate will have a strong understanding of multiple platforms and technologies, with a particular emphasis on supporting in-house applications built using Python and low-code platforms.
Key Responsibilities:
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Provide day-to-day technical troubleshooting and support for workstations, including desktops, laptops, and mobile devices.
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Support various platforms, including Windows, macOS, Chromebooks, Android devices, and Apple tablets.
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Resolve user printer issues, network connectivity problems, and basic Wi-Fi troubleshooting.
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Maintain and troubleshoot Warehouse RF Guns and other warehouse technology.
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Support internally built applications, ensuring smooth functionality and addressing user issues in a timely manner.
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Collaborate with the IT team to understand application requirements and provide user support for low-code and Python-based applications.
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Manage an internal ticketing system, ensuring accurate tracking and resolution of technical issues.
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Build and maintain a knowledge base to assist users with common issues and solutions.
Work Environment:
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100% on-site role, supporting both office and warehouse environments.
Growth Potential:
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Opportunity to deepen your skills in supporting low-code and Python-based applications.
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Hands-on experience managing and maintaining servers, including server administration tasks.
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Exposure to network management and troubleshooting, with opportunities to take on networking responsibilities.
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Potential to gain hands-on experience in maintaining and developing internally built applications and system integrations.
This role offers a dynamic work environment with exposure to technical support, application development, and the potential for growth into server management and networking, making it an ideal opportunity for someone looking to advance their skills in multiple areas of IT.
Requirements:
- Proficiency in supporting Windows, macOS, Chromebook, Android, and Apple devices.
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Experience with troubleshooting network and Wi-Fi issues.
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Familiarity with warehouse technology, such as RF Guns, is a plus.
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Hands-on experience supporting internally developed applications, particularly those built with Python and low-code platforms.
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Knowledge of Google Workspace (formerly G Suite) is an advantage.
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Experience with an internal ticketing system and the ability to maintain detailed documentation.
Desired Attributes:
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Strong problem-solving skills and attention to detail.
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Excellent communication skills and a customer-service-oriented approach.
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Ability to manage multiple tasks efficiently and prioritize in a fast-paced environment.
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Eagerness to learn and stay up-to-date with new technologies.
