Full Job Description
We are looking for an outgoing, positive, professional, well-spoken candidate that is guided by honesty and integrity! Someone who enjoys interacting with guests while delivering outstanding customer service. A natural born sales person who is motivated to earn UNCAPPED commissions and bonuses. A dynamic individual who values guests and associates alike while thriving in a fast paced environment.
We're in the business of Revealing Beautiful Skin, and with your help, we'll give guests a reason to walk in, and strut out. As a Guest Services Associate, you'll have the drive and dedication to hit the ground running. Our comprehensive training will teach you all the secrets to Revealing Beautiful Skin.
Employer matching 401k
Competitive pay structure
Wax Pass Sales Commission
Discount on products and services
The role of a Guest Service Associate (GSA) is to represent European Wax Center in a professional and consistent manner while upholding the company's core values. The Guest Service Associate is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a Guest Service Associate shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.
Duties and Responsibilities:
● Responsible for selling wax passes.
● Responsible for all opening and closing procedures of the center.
● Responsible for managing the flow of guests in and out of the center and assisting with questions as needed.
● Responsible for managing the Reservation Book regarding the guest's requests and associate's availability.
● Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing.
● Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests.
● Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
● Responsible for educating guests on current in-center promotions.
● Responsible for checking their schedule on a weekly basis.
● Responsible for arriving to work on time wearing the appropriate dress code and name tag.
● Responsible for following all corporate policies and procedures.
● Participation in community events and street team marketing when requested.
● Participate in all Monthly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend be required to attend).
● Participate on The Hub by actively navigating resources and posts.
● Responsible for creating a memorable guest experience by utilizing EWC terminology, and tailoring the scripts and standard responses while working in the location.
● Responsible for maintaining and exceeding center and individual goals.
● Responsible for center cleanliness
● Other duties as assigned.
Knowledge and Skill Requirements:
● Ability to work flexible days and hours.
● Ability to work weekends.
● A positive, friendly, upbeat and personable demeanor.
● Ability to receive and implement feedback.
● An ability to work independently with limited supervision.
● Ability to work in a fun, fast-paced environment.
● A professional appearance at all times.
● A strong desire to work with others and engage new associates with energy and enthusiasm for EWC.
● Ability to communicate effectively through written and verbal interactions.
● Ability to learn and operate a POS system
● Full understanding of the EWC values, vision and strategy.
● Sales experience is preferred
● Open and flexible schedule
European Wax Center - Orland Park
15174 South La Grange Road, Orland Park, IL 60462