Full-timeEstimated: $24,000 - $32,000 a year
- Microsoft Excel
- Communication Skills
- Computer Skills
- Microsoft Word
- Customer Service
Full Job Description
Tractor Supply Company is looking for passionate customer focused Team Members who are dedicated to working hard, having fun and making money while providing Legendary service to our customers!
Schedule flexibility is needed to cover a variety of shifts that will range from 6:00am - 9:00pm every day of the week (Sunday - Saturday).
Professionally represents Tractor Supply Companies Mission and Values and the Brand in each customer engagement.
Answers inbound calls in a Call Center environment
Resolves and documents all customer contacts, inquiries, and concerns in the system.
Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
Provides product information and project information, which could include recommending products to purchase and/or their effective use.
May perform other duties as assigned *
Basic computer skills with experience in Microsoft Word, Microsoft Excel
Strong communication (verbal, listening, and written) and interpersonal skills
Must have ability to handle conflict positively
Strong sense of urgency
Must demonstrate strong problem solving, multi-tasking and critical thinking skills
Experience in call logging systems is preferred
Customer service-focused call center experience is helpful
Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values. With over 1,800 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of approximately $8 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!