Entry Level Help Desk Tech

Asset Management - Stamford, CT

Full-time$50,000 - $75,000 a year
EducationSkills

As a Help Desk Tech you will:

  • Resolve problems and liaise with customers to find ways to continually improve services and processes, and keep customers informed on their problem status/resolution
  • Troubleshoot issues and make decisions to assess customer priority and impact, and escalate issues to senior support if required
  • Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools
  • Provide administrative support for hardware/software procurement, service catalogue maintenance, ordering supplies, monitoring photocopiers/printers, and overseeing the laptop/PC viewer loaner pool
  • Assist in projects, work assignments, and evaluations to improve the service and operation of Customer Support Services

Is this a good fit for you?
We're looking for someone who can:

  • Maintain a professional and positive attitude while managing challenging situations and customer interactions
  • Diagnose and troubleshoot problems in a computer support environment, and provide appropriate and timely solutions
  • Gather relevant information from others by using active listening techniques and reading and interpreting written information
  • Provide general knowledge of internet and intranet concepts
  • Employ knowledge of mobile hardware, software, and components, as well as PC desktop software (e.g., word processing, spreadsheet, database, graphics)
  • Apply working knowledge of help desk tools, processes, as well as problem management processes and systems
  • Identify, prioritize, and perform work activities based on the changing needs of the work environment
  • Clearly compose and deliver verbal and written information for technical and non-technical audiences to convey, explain, and educate customers on technical information and products

Your experience and educational background:

  • Completion of a 4-year diploma in computer information technology
  • A minimum zero-two years of experience in one or more of the following areas: customer service, technical support, education, systems planning, knowledge management, or other related fields in business and technology
  • Equivalent combinations of education and experience will be considered

Job Type: Full-time

Salary: $50,000.00 to $75,000.00 /year

Experience:

  • Help Desk: 1 year (Preferred)

Education:

  • Bachelor's (Required)