Office Clerk Specialist

State of New Mexico - Raton, NM3.7

Full-time
Salary
$9.26 - $16.10 Hourly

$19,261 - $33,488 Annually

This position is a Pay Band 40

Why does the job exist?
Perform the duties of Registrar of Vital Records for the Colfax and Union Local Public Health Offices.

Provide clerical support for the Health Services Programs at the Colfax and Union Local Health Offices. Work collaboratively with a Multidisciplinary Team to support the programs offered, including: Immunizations, Disease Prevention, Tuberculosis, Harm Reduction, Family Planning, Womens Health, Breast and Cervical Cancer and STDs.

Provide clerical support to Women, Infant & Children Program in Colfax and Union Counties. Duties include using on-line applications to schedule clients, issue food vouchers, maintain E-WIC Card security, and perform outreach, vendor activities, collecting medical data and other duties needed to support client services.
How does it get done?
Provide the highest level of customer service and flexibility to accommodate the clients to query and information for daily vital records (birth and death records). This will be completed using the required Vital Record Management Regulations, policies and procedures.

Perform the highest level of customer service to accommodate the Health Services clients. Monitor client schedules ¿ call to confirm appointments, update client insurance, scan and sort documents for the electronic health record, NM State Immunization Information System (NMSIIS) entry and support, reports/records, and any other support required by the clerk per the required policy and procedures. Effectively utilize electronic records system. Check Medicaid portal, insurance cards, proof of income, update billing address, phone number and provide a receipt to every client.

Maintain effective and efficient Women, Infants and Children (WIC) Program operations in the Northeast Region by verifying residency and identification, determines income eligibility, make appointments and maintain confidentiality of client information according to Federal and State WIC policies and procedures. This position devotes a portion of their time providing direct client services.

Assure client access to care by receiving and promoting collaborative referrals to WIC, Children's Medical Services (CMS) and other public health programs. Travel as required to provide clerical coverage in other Northeast Region Public Health Offices, covering Santa Fe, San Miguel, Guadalupe, Taos, Rio Arriba, Mora, Los Alamos and Harding Counties.
Who are the customers?
The Office Clerk Specialist serves the population of New Mexico and specifically the population of the NE Region (Colfax, Guadalupe, Harding, Los Alamos, Mora, Rio Arriba, San Miguel, Santa Fe, Taos and Union Counties) who might otherwise not have access to services. The Office Clerk Specialist supports the functions of the providers, nurses, clerks and other program staff (such as WIC) to achieve common public health goals in Colfax, Union and Harding counties, but may be called upon to travel throughout the region.
Ideal Candidate
The ideal candidate for this position has excellent customer service skills, excellent communication skills, knowledgeable and comfortable with electronic health records and computer programs, and dedicated to being an active member of a highly functioning professional team.
Minimum Qualification
High School diploma or Equivalent and three (3) months experience in office administration and/or customer service. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:

Education Experience
1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification
2 Associate's Degree AND Zero years of experience
  • Education and years of experience must be related to the purpose of the position.
  • If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Successful completion of Health Insurance Portability Accountability Act (HIPPA) and successful completion of Clinical Laboratory Improvements Act (CLIA) courses are required within sixty (60) days of employment.
Working Conditions
Work is in an office setting with direct client contact and on occasion in the community; work is in loud environments. Travel may be required to get to and from Northeast Region Local Health Offices, extensive PC use, extensive telephone usage, lifting up to 30 pounds, bending, filing involving stooping & reaching; attend workshops and meetings.
Supplemental Information

Benefits:
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Agency Contact Information (505)-476-2671: Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.