Description:
Primary Job Duties:
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Assist in the day-to-day operations of Restaurant and Bowling Lanes service, ensuring all service and product standards are exceeded.
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Meets regularly with department manager to ensure service goals, training needs, and all departmental goals remain on target.
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Assist in supporting all F&B departments in the achievement of their financial and operational targets.
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Assist Restaurant Manager and HR Manager in selection, training and development of all restaurant team members to ensure timely recruitment, training, and career growth.
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Promotes development through well planned cross training programs.
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Assist in department schedules as initiated by the Restaurant Manager.
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Assist in development of daily floor charts for Servers.
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Ensures the implementation of standards in guest service and constantly seek ways to improve product and service as well as increase volume and profits
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Consistent maintenance and refinement of service, bar/beverage standards through team work.
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Collaborates with the bartenders in refinement of successful seasonal bar menu turns and drink specials as directed by Director of F&B.
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Assures consistent maintenance of F&B systems and control procedures in all restaurant operations.
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Assist in control of F&B, labor and operating expenses within the restaurant department.
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Ensures all F&B operations meet sanitation and safety compliance for FOH.
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Periodically checking TABC and Food Handler compliance.
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Consistently offers professional, friendly and engaging service to guests and team members.
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Table Touching to ensure complete Guest Satisfaction.
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Effectively train FOH Team members in Open Table.
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Assist as needed in other areas as requested by a manager.
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Maintain uniform standards and a professional appearance for all Team Members.
Requirements:
Physical Requirements:
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Standing for long periods of time with frequent bending and turning
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Must be able to lift 40 lbs
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Ability to work in a fast-paced environment
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Ability to withstand extreme hot/cold temperatures
Special Requirements:
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Must be proficient in menu knowledge and food service basics
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Must possess a valid Food Handler’s Certificate or other similar license per local code
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Must be at least 18 years old
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Obtain training certification per company policy
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Must possess a valid TABC or other legal license to sell/serve alcohol per local code
Standard Company Expectations:
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Goes beyond the normal expectations without compromising the company mission, vision and values.
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Demonstrates the ability to be courteous and accountable in all situations.
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Responding to guests’ special requests in a courteous and accountable fashion.
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Monitors the consistency of the product provided to all guests.
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Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
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Cooperates with all team members when assigned additional tasks and listens to others with compassion.
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Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
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Maintains uniform standards.
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1+ year Prior Guest Service Experience in Restaurant Hospitality.
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Ability to Anticipate and Respond to Guests needs in a Timely and Friendly Manner.
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Excellent written and verbal communication skills.
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Ability to use a point of sale system and other electronic devices.
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Military Service Background Highly Desired.
Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.
