Patient Access Representative Emergency Department

Asante - Medford, OR4.1

Patient Access Representative - Emergency Department Position Overview

The Patient Access Representative- Emergency Department provides customer-service coverage in emergency department locations of Asante.

This role assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties.

As the Patient Access Representative-Emergency Department at Asante you will have the opportunity to:

Ensure accurate and timely billing and verify insurance eligibility from patient's insurance card or through the use of verification software or insurance company web sites.
Estimate patient's portion of the charges and add or review all notes on the account and attempt to collect the amount owed.
Use appropriate software/programs to determine eligibility for the Oregon Health Plan and Financial Assistance programs with uninsured and underinsured patients. Provide applications for these programs as well as education on the completion and submission of these forms.
Make appropriate referrals for patients requiring further assistance.
Follow department procedures regarding ABN's, waivers, authorizations, specific insurance requirements and procedures.
Meet department productivity standards of registered accounts.
This role is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients



High School diploma or equivalent

Associates Degree preferred


One year patient registration or related medical/business office experience

Preferred qualifications

o Familiar with insurance requirements and guidelines

o Knowledge of CPT, ICD-10, insurance and/or payor requirements

o Familiar with EHR programs (e.g. Epic)

o Medical terminology

o Hospital and professional billing processes and reimbursement

Bilingual in English/Spanish also preferred.


CHAA : Certified Healthcare Access Associate (CHAA) preferred

Required Skills

Ability to process information and to problem-solve individually and within a team setting

Superb customer service, teamwork and conflict resolution skills

Efficient time management skills and ability to effectively prioritize

Excellent writing, oral and interpersonal communication skills

Exceptional organizational, planning, coordinating and collaborating skills

Strong understanding and comfort level with computer systems.

Ability to maintain a calm and effectual demeanor during stressful and crisis

Compensation & Benefits

Excellent salary, including bonus potential

Comprehensive benefits including medical, dental and vision care

Excellent retirement package with up to a 6% employer contribution

Generous work/life balance incentive

Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is one of the top 15 health systems in the nation and the largest healthcare provider in nine counties. We are locally owned and based in beautiful Southern Oregon. We provide comprehensive medical care to more than 580,000 people throughout southern Oregon and northern California. Our facilities employ over 5000 people and include Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners, and additional healthcare partnerships throughout the region.

At Asante we believe that we are defined by our values the traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.