CASA Program Coordinator

Snohomish County - Everett, WA

Snohomish County Superior Court has an open CASA Program Coordinator position. Program coordinators function in a supervisory capacity providing training, guidance, feedback and support to Court Appointed Special Advocate (CASA) volunteers. Program Coordinators must have excellent computer and organizational skills, the ability to multitask and be flexible to the needs of volunteers.

CASA Program Coordinators facilitate training for new volunteers, engage in community outreach and public speaking engagements, and are responsible for recruitment and volunteer retention.

About you:
You have held a supervisory position or have worked in the dependency arena and have an understanding of the role of the CASA. You develop positive working relationships in a collaborative team environment. You have a passion for making a real difference in the lives of children, families and our community.

Position purpose:
To provide technical guidance to, and assist in the supervision of the Court Appointed Special Advocate (CASA) volunteers.
Must pass job-related tests including a criminal history background investigation, reference verification, polygraph examination, and psychological examination.

Position requires evening and weekend work.


Applicants must electronically submit (1) an application, resume and cover letter through Snohomish County's NEOGOV site.

When your application is complete, verify the information and make sure there is nothing missing. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. On the Snohomish County job listing web page there is a link to Tips on Applying to assist you through the application process. If you have problems with your application please contact NEOGOV Applicant Support at 855-524-5627.

Application received
Supplemental questions reviewed and scored for qualified applicants
Review of applications
In-person interviews with the most qualified applicants
Must pass a criminal background check, polygraph examination, psychological examination and a physical examination
Second interviews may be conducted at management's discretion
Job Offer to selected candidate and creation of hiring register in case additional vacancies occur
Job Duties

Provides direct supervision of CASA volunteers, works with volunteers to select cases; coaches and provides feedback to volunteers; trains subordinates and volunteers; reviews work to ensure accuracy and compliance with laws, policies and established procedures; handles day?to?day volunteer questions and problems.
Provides quality assurance for volunteers on their caseload; performs quarterly case audits to assure documentation is in order and up-to-date, and documents have been filed and/or distributed; performs regular review of volunteers' case notes; performs other audits as directed by policy; tracks volunteer annual training hours; may provide coverage for volunteers under limited circumstances.
Assists staff and volunteers in preparing cases for court; supports volunteers in court hearings.
Assesses and interviews potential volunteers for program eligibility; monitors volunteer performance and assists in addressing crisis situations.
Monitors and assures volunteers' compliance with program rules; assists volunteers in preparing court reports on dependent and legally free youth; prepares and completes required and related forms, records, documents, and reports of programs activities.
Performs ongoing public relations work; acts as liaison between volunteers and stakeholders in the dependency system.

Purchase supplies and maintain inventory for CASA-related functions and training.
May participate in and make recommendations regarding selection, discipline and termination of volunteers.
Perform related duties as required.

Minimum Qualifications
A Bachelor's degree in psychology, sociology, social work, social welfare, counseling and guidance or closely related field; PLUS, two (2) years of experience in social work, dependency, counseling, interviewing, vocational guidance or crisis intervention; OR, any equivalent combination of training and/or experience which provides the required knowledge and abilities. Must pass job related tests.

Experience with supervising volunteers preferred.


A valid Washington State Driver's License is required for employment.

Applicants must successfully pass a criminal background investigation, reference verification, polygraph examination, and a psychological examination.
Additional Information

Knowledge of:
juvenile justice and the dependency system
racial and ethnic disparities in juvenile justice/dependency arena and the factors that contribute to those disparities
basic interviewing, assessment, and counseling techniques
individual and group behavior
child development and family dynamics
trends in the social services area including trauma-informed care

Ability to:
effectively train, coordinate and evaluate the work of volunteers
train volunteers to effectively interview clients, determine courses of action and evaluate individual progress
relate to and communicate with persons of diverse ages, social, economic, cultural and educational backgrounds
establish and maintain rapport with volunteers, guide them toward positive goals using effective communication skills
respond effectively in crisis and emergency situations
express ideas and recommendations clearly and effectively both orally and in writing
establish and maintain effective work relationships with justice system officials, community organizations and agency staff, associates, other county employees and the public
maintain detailed records and prepare clear, concise written reports
exercise initiative and judgment and make decisions within the scope of assigned authority
read, interpret and apply work-related laws, rules and other regulations

The employee reports to the CASA Program Manager or other administrative superior as assigned. The work is performed with considerable independence in accordance with established policies and procedures.


The work is performed in the usual office environment. Some evenings and weekend work may be required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice