Center Sales Manager

Ideal Image - Attleboro, MA (30+ days ago)3.0


Ideal Image, based in Tampa Florida, is the largest US retail provider of non-surgical cosmetic procedures with 130 centers across North America. The company is private-equity backed and has aggressive plans to expand the business by adding more centers and increasing the breadth and depth of services within each center. The company offers a broad range of services including laser hair removal, CoolSculpting, wrinkle reduction and other services that improve physical appearance to enhance self-image and build self-confidence. All services are FDA-cleared/approved and rigorously tested at the company’s R&D center; the services in each center are performed by registered nurses or other medically trained professionals.

Responsibilities

We are looking for a Center Sales Manager with a proven track record of success. The Center Sales Manager will plan and direct the day-to-day operations of a center location. Ensures customer needs are met, complaints are resolved, service is efficient and within established operational guidelines. Relies on extensive experience and judgment to plan and accomplish goals. The ideal candidate will bring confidence, credibility, leadership, high integrity, and strong work ethic.

Manage and support consultative sales
Manage individuals in meeting performance objectives, sales and development goals
Evaluate and coach all associates on continual basis
Interview potential associates and assist recruiting in hiring of associates
Manage and discipline associates - which includes disciplinary actions including terminations. Work with Human Resources on employee relations issues
Maintain relationships with all current and previous guests
Complete required center reports in a timely manner
Communicating, implementing, enforcing and comply with all Ideal Image policies and procedures
Conveys organizational changes and company messages in a timely manner
Network in the community to develop and enhance Ideal Image awareness
Administer and adhere to the budget and fiscal activities
Organize trade shows/marketing events
Meets or exceeds sales expectations
Responsible for assigned center inventory count in accordance with company policy
Display product and procedure knowledge
Ensure corporate daily center checklist has been completed
Supervise the control of petty cash
Ensure the overall center cleanliness
Effective and proactive communication with Regional Director of any center needs
Handle all customer complaints and refund requests within 24 hours, escalate as necessary
Has strong understanding of legal employment practices and promote a harassment free environment
Exhibits sound and accurate judgment
Other duties as assigned
Qualifications
Minimum of three years of management experience
Experienced human capital manager, motivator and coach
Proven track record of exceeding annual revenue and profit targets
Experience managing P&L
Requires a bachelor's degree or its equivalent of at least 5 years of experience in the field or in a related area.
HS Diploma or GED required.
Extensive and successful commitment to exceeding customer expectations
Exceptional interpersonal and communication skills, including effective written and oral.
Effective leadership skills including multi-tasking, prioritizing, and goal setting/management
Must be a self-starter
Work well independently with minimal supervision
Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills
Proficient with personal computers and contemporary software applications (MS Office Suite, Outlook, Internet Explorer, etc
Must maintain a high attention to detail
Intermediate mathematical skills
Strong guest service orientation

WHY IDEAL IMAGE?

Lucrative Compensation and Comprehensive Benefits:
Rewarding compensation package
Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts
Employer-paid life insurance and short term disability
Parental Leave for any new or adoptive parents after a year of employment providing 8-12 weeks of full pay based on years of services and type of leave needed (full time employees).

Paid time off:
10 paid vacation days your 1st year and 15 paid vacation days your 2nd year of employment
6 paid company holidays

Additional benefits:
Employees receive one free treatment of each Ideal Image service per year
Additional discounted cosmetic services for employee, family and friends
Cosmetic product discounts
Casual work attire
401K in approved states
Company-paid training
Amazing company culture
And more!