TELEPHONE SALES REPRESENTATIVE - Full-Time or Part-Time

MCI - Sioux City, IA

Full-time | Part-time
POSITION OVERVIEW
TELEPHONE SALES REPRESENTATIVE

Our growing team needs full-time Telephone Sales Representatives to improve customer satisfaction and increase sales volume. Develop relationships with our partners’ clients as you provide solutions, answering inbound or making outbound calls. As a customer service and selling focused organization, you will be trained on the latest contact center technology and customer experience methodology. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a sales career or perfect your skills at a growing organization.

Sioux City, IA 51111. Sales Professional/Account Manager, Part-Time and Full-Time, Base + Bonuses.

SCHEDULE
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

POSITION RESPONSIBILITIES
WHAT DOES A TELEPHONE SALES REPRESENTATIVE DO?

Understand customer needs then provide an effective solution, using state-of-the-art contact center technology and customer service methodology. Become an expert on products/services, technology, and business process, practicing your skillsets with every interaction. As an ambassador to our partners brands, you will represent some of the world’s largest, most recognizable brands. Improve customer satisfaction, interacting with hundreds of customers every week. Your primary responsibility is to develop your abilities and grow with our team.

Our Telephone Sales Representatives are responsible for the following tasks:

Communicate effective solutions to a variety of customer needs
Expand product knowledge, continuously growing skillsets
Create and build relationships, representing partners’ interests
Improve sales process working with managerial team
Manage accounts professionally, utilizing technology/strategy
Increase customer satisfaction and drive sales growth

CANDIDATE QUALIFICATIONS
WONDER IF YOU HAVE WHAT IT TAKES?

MCI provides all new employees with paid, world-class training. Qualified candidates will be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally always. Experience in customer care, sales, or phone-based roles is a plus but not required.

Other Telephone Sales Representatives Qualifications Include:
High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
Must have the ability to learn customer service software applications
Must be proficient with basic PC skills
Ability to multi-task in a fast paced environment
Effective communication skills
Problem-solving and analytical ability
Highly reliable
Minimum 18 years of age
Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

TOTAL REWARDS BREAKDOWN

Competitive Starting Compensation
Weekly Bonus Opportunity
Weekly Pay Cycles
Paid Time-Off
Daily, Week, and Quarterly Recognition
Paid Holidays
Daily Contest Payouts
Company Debit Card (With Daily Cash Uploads)
Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
Regular Raises and Career Progression
Flexible Scheduling Options
Employee Discount Program
Advancement Opportunity and Ongoing Training
Fun, Engaging Work Environment
Cash and Prize Incentives
Modern Work Environment
Casual Dress Code
NEW: Free satellite radio for all qualified staff working on client’s satellite radio sales program
NEW: 50% off major shoe retailer for all qualified staff working on client’s retail customer service project
And More...

ABOUT US
ABOUT MCI

MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.