Franchised Event Manager

Marriott International, Inc - Herndon, VA

Full-time
Posting Date Aug 07, 2019
Job Number 19108971
Job Category Event Management
Location The Westin Washington Dulles Airport, 2520 Wasser Ter, Herndon, Virginia, United States VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at: gina.ferraro@westinwashingtondulles.com

Additional Information: This hotel is owned and operated by an independent franchisee, JHM Hotels. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY:
Prepares all event documentation and coordinates with the sales team and all other effected hotel departments. Strives to consistently ensure the high level of customer service throughout the pre-event, event and post event phases of hotel events; primarily handles events of all complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. The Event Manager functions as the property expert in; Event Management including Event Planning, Event Service and Event Technology. The Event Manager recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. This position displays leadership in guest hospitality and ensures products and services sold to guests meet or exceed their expectations, create loyalty and leads to increased market share. The Event Manager assists the Director of Catering in ensuring the team meets the brand’s target customer needs, ensures team member satisfaction, focuses on growing event revenues and maximizes the financial performance of the department.

Skills and Knowledge
Effective up-selling skills and a detailed understanding of sales processes
Ability to understand and execute and support Marriott customer service standards, Marriott & Westin brand standards.
Possesses excellent telephone sales skills
Superior guest relations skills
Knowledge of property-specific business segments (e.g. group, catering, transient)
Knowledge of all Marriott lodging products, cultures and brand strategies
Strong customer development and relationship management skills
Knowledge of contract management and legalities
Ability to manage guest room and meeting space inventories
Knowledge of menu planning, food presentation and banquet and event service operations
Knowledge of event technology products and services
Knowledge of food trends, food and beverage composition and menu planning
Knowledge of food and beverage forecasting and attrition (Catering focused)
Knowledge of group room forecasting and attrition (Group Room focused)
Knowledge of need time strategy as developed by Revenue Management
Knowledge of current trends in event management and event technology and ability to determine applicability to Marriott’s customer and integrate into the operation as appropriate
Broad understanding of facility management (sanitation, maintenance, operations)
Knowledge of purchasing, inventory controls, supplies and equipment
Knowledge of overall hotel operations as they affect department
Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, NFPA)
Working knowledge of hotel laws governing operations
Ability to use standard software applications and hotel systems including CI/TY, Delphi, Galaxy, LightSpeed, Meeting Matrix, Microsoft Office, etc.
Strong organization skills
Financial management skills e.g., ability to understand P&L statements, managing operating budgets, forecasting and scheduling
Strategic planning skills
Ability to creatively execute and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
Ability to take constructive action without relying on directions form others
Ability to network and build relationships to grow the business
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Effective decision-making skills and judgment skills
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing)
Effective influence skills
Strong negotiation skills
Effective team member relation skills
Operations/Planning
Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, front desk, housekeeping, food and beverage team, culinary team). Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
Integrates current trends in event management and event design.
Ensures the hotel is appraised of all groups that will impact hotel operations.
Utilizes Marriott as a resource and information regarding (Training opportunities, market segments, companywide communication, etc.).
Leverages available eTools (eRooming Lists, eProposal, Marriott’s Asset Library, etc.)
Coordinates and communicates verbally and in writing with customer (internal or external) regarding event details. Follows up with customer post-event.
Acts as the liaison between property sales person and customer throughout the event process (pre-event, event, post event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
Identifies key drivers of business success and remains focused on the critical few to achieve results; ensures integration of departmental goals in game plans.
Works with property team to review scheduled events and troubleshoot potential challenges/conflicts; encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Complies with all standards, policies and procedures (SOP’s, LSOP’s, Core Deliverables, etc)
Oversees his or her customer experiences from file turnover through the post event phase until turnover back to sales.
Leads pre-event and post event meetings for assigned groups.
Oversees the event planning phase including developing the Banquet Event Orders, Diagrams, Resumes, memos, etc.
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Participates in various meetings as necessary, BEO meeting, staff meeting, pre and post cons, coordination meeting, etc.
Manages group room blocks and is in continuous contact with group contact regarding group room pick-up for assigned groups.
Participated in discussions to review event complexity and proactively avoid service challenges and failures.
Responsible for his or her own opportunities’ function space and group room blocks. Maintain these inventories to maximize customer satisfaction and revenue opportunities.
Effectively manages customer’s budgets to maximize revenue and customer needs.
Observes and comments on staffing levels to ensure that guest service and operational needs are met.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of the details.
Customer Service
Gains understanding of the hotel’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns, to offer better business solutions both prior to and during the program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
Support Marriott’s Service and Relationship Strategy by planning and contracting the customer’s program/project/event, managing the success of the program/project/event and measuring our service effectiveness through ESS & GSS.
Attends and participates in the daily stand-up meetings where we discuss the daily renewal.
Executes exemplary customer service to drive customer satisfaction, loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Job Requirements:
Minimum 2 years of food & beverage supervision and/or hotel sales experience

This company is an equal opportunity employer.

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