Administrative Director

University of California San Francisco Medical Center - San Francisco, CA4.2

Full-timeEstimated: $120,000 - $170,000 a year
Under general supervision of the Ambulatory Director and guided by federal, state, local regulations and University Policies and Procedures, the Administrative Director of Urology manages, plans, directs and integrates the overall clinical, business, and revenue operations of the practice. Locations include: Parnassus Campus – Adult Urology Faculty Practice and the Adult Urology Procedure Center.

This position is integrally involved in program development opportunities such as creating an infrastructure that optimally supports clinical research and advances the interface between clinical operations and the Schools of Medicine and Nursing. In this capacity, this position collaborates with the Mission Bay team, Mount Zion Cancer Center and the Center for Reproductive Health to standardize care.

This position requires a high level of clinical expertise for adult outpatient Urology services, and is responsible for 1) recruiting, selecting, hiring, training and developing staff, 2) assuring compliance with all regulatory and patient safety goals, 3) developing and implementing policies and procedures that assure a high level of quality care and patient satisfaction, 4) responsibility for financial and budgetary aspects of the practices, 5) translation of the strategic directions of the Urology Department and Clinical Enterprise into operational plans, 6) facility plans and 7) maintaining close working relationships with other departments and physician leadership to ensure alignment of goals that meet patient safety and service standards for all locations.

This position directs the clinical team for the Adult Urology Practice and Procedure Clinic at Parnassus; consisting of an Practice Manager, 15 Clinical Staff and 12 Administrative Staff.

Required Qualifications

Three years management experience in a complex, multi-faceted healthcare environment
Four years experience working with a physician/provider group practice managing through influence and collaboration
Bachelor’s Degree in Business, Nursing, Healthcare Administration, or related field
Significant knowledge of applicable federal and state laws and regulations pertaining to the healthcare industry
Experience leading Joint Commission surveys or other clinical compliance audits
Experience in areas of strategic planning, business development, financial management, program development, quality improvement and project management
Experience working with documentation in an Electronic Medical Record and billing systems
Demonstrated knowledge of issues and trends that will affect the future of physician practices and ambulatory care services
Ability to organize, analyze, plan, develop, and communicate; strong problem-solving skills
Outstanding computer skills, including Microsoft Word, Excel, and Outlook
Detail oriented and demonstrated experience with follow-through and execution
Able to proactively communicate and articulate potential issues or problems; must be diplomatic, flexible, and understand and practice proper telephone etiquette
Able to exercise good judgment and work with a variety of personalities
High level of organization and customer service skills
High level of initiative and ability to work independently
The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications

Master’s Degree in Business, Healthcare Administration, or related field
Experience working and managing in an ambulatory care setting
Experience with IRBs and research
Experience in an academic medical center setting
Experience supervising in a union environment
Bilingual or multilingual capability (Spanish, Cantonese, Mandarin, Russian)
Knowledge and understanding of medical office support operations



Living Pride Standards

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.