Desktop Support Engineer - Windows - Denver

Paul May and Associates - Denver, CO (30+ days ago)


Job Title: Desktop Support Engineer - Windows

Location of role: Denver , CO

Salary range: Depending on experience $20/hr - $23/hr w2 depending on experience

Company relocation Company will not relocate for this role

Company sponsorship Company will not sponsor for this role

Key Points of the role:
Skills and Knowledge:
  • Ability to provide excellent customer service
  • Communicating to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Configuration, troubleshooting and support of Microsoft Windows based laptop and desktop systems.
  • 3+ years Microsoft Windows Desktop Operating Systems, including Windows 10.
  • Familiarity with Microsoft Windows Domain Services (Active Directory, DNS, WINS, DHCP, File Print).
  • Create or update support requests in a timely manner with accurate and detailed information as work progresses
  • Monitor user activities and resources within the network and respond to issues reported by the monitoring system (SolarWinds Orion or similar).
  • Maintain the required system patch/update level on all Operating Systems using Microsoft SCCM and standard software packages including but not limited to Microsoft Office Pro Plus, Adobe, WinZip, Symantec, McAfee Endpoint Encryption, Druva and Palo Alto VPN client.
Job Description Details:
Summary:
Company is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector.

The Desktop Support Engineer position requires a dynamic information technology professional with a broad understanding of computer/network technology, sound technical skills, and experience working in a customer service oriented environment to provide user support to both remote and local users.

Responsibilities:
  • Under minimal supervision, analyze and resolve user support requests including but not limited to Microsoft Windows and Office configuration and usage issues, hardware and software problems, connectivity problems and related service requests.
  • Create or update support requests in a timely manner with accurate and detailed information as work progresses.
  • Communicate status of support requests to users and IT Management in a timely manner.
  • Communicate site specific and project specific accomplishments, status and plans to IT Management during weekly or bi-weekly meetings. Escalate support issues that cannot be resolved within the required timeframe per the service level agreement.
  • Respond in a timely manner to support requests submitted via telephone calls, e-mail, the Service Desk ticketing system or in-person.
  • Implement and enforce company and corporate standards in regard to the computer/network environment.
  • Reports violations of standard policy and procedure to management for resolution.
  • Provides after-hours, on-call support on an as needed basis.
  • Monitor user activities and resources within the network and respond to issues reported by the monitoring system (SolarWinds Orion or similar).
  • Maintain the required system patch/update level on all Operating Systems using Microsoft SCCM and standard software packages including but not limited to Microsoft Office Pro Plus, Adobe, WinZip, Symantec, McAfee Endpoint Encryption, Druva and Palo Alto VPN client.
  • Collaborate on issue resolution with vendors, partners, and other technical staff including but not limited to the Server and Network support groups to accomplish the designated initiatives.
  • Actively participate in site specific and company-wide projects and initiatives as required
  • The job requirements will necessitate that from time to time the workload will exceed the standard working hours, and the applicant must be willing to contribute to those situations.
  • The position requires participation in the on-call support rotation.
Skills and Knowledge:
  • Organized, methodical, and dependable
  • Excellent presentation, written, and verbal communications
  • Solid technology background upon which to build expanded knowledge
  • Skilled in problem-solving, with best-value solutions as the goal
  • Experience working in a software development environment
  • Ability to provide excellent customer service
  • Communicating to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Managing multiple tasks concurrently in a fast-paced environment.
  • The environment is a professional workplace that requires a professional attitude.
  • Configuration, troubleshooting and support of Microsoft Windows based laptop and desktop systems.
  • 3+ years Microsoft Windows Desktop Operating Systems, including Windows 10.
  • Familiarity with Microsoft Windows Domain Services (Active Directory, DNS, WINS, DHCP, File Print).
Duration : 6 Months ( Possibility for an extension) and possible contract to hire

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