Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com.
We are looking for a Consultant to join our Innovation Assessment and Insight Practice (IA&I) and will be expected to actively work in a multi-disciplinary fast paced environment. This is a client facing consultative role and requires a broad range of skills and the ability to step into different roles depending on the size and scope of the project; its primary responsibility will be to engage with clients to understand and analyse their business challenges and extract insight that identifies opportunities for technology driven improvement and innovation.
The Innovation Assessment and Insight Practice (IA&I) creates client focused innovation through data driven assessments and thought leadership on industry trends, technology and innovation. It provides objective, data driven insight that challenges both our clients and Conduent to transform and lead their markets. It supports direct client engagements to deeply understand their opportunities and challenges taking a consultative approach underpinned by deep technical expertise and structured assessment methodologies to produce quantified innovation opportunities. Your recommendations will directly impact how our clients use technology to improve the way they do business, as well helping to set the direction for Conduent's innovation roadmaps.
The successful candidate will be able to demonstrate their ability to understand business challenges, deliver creative problem solving and inspire clients about the possibilities of technology driven change. We are not looking for people who simply know how to follow a process or manage an IT implementation. We want people who are are curious, get to the root of a challenge or problem and can thrive in the ambiguous world of innovation. ‘Consultant’ can mean many things, but to us it means an exceptional individual who can lead, challenge and drive change for our clients. They will be able to demonstrate passion and energy, the ability to get things done as well as being persuasive and tenacious.
Demonstrating expertise in a specific area of technology such as digital, mobile, customer experience, IoT, automation etc. is highly desirable as well as experience in methodologies such as journey mapping, design thinking, user experience design.
For clarity, this Consultant role is not an IT implementation focussed position. Candidates will need to demonstrate client facing consulting experience.
Lead and coordinate client engagements
Build trusted relationships with clients and facilitate intelligence gathering interviews and workshops
Mentor other Associate Consultants to foster an environment of continuous learning and improvement
Develop structured methodologies for data driven assessments of client business processes
Gather data from client environments through a combination of observational assessments, process mapping, stakeholder interviews and contextual data sources
Translate complex data and analysis into an easily understood format so it is suitable across diverse groups with varying abilities.
Critically evaluate information gathered from multiple sources to reconcile conflicts and get to a truthful understanding.
Create hypotheses for potential technology solutions and process improvement initiatives
Identification of actionable intelligence from the data gathered during customer interactions.
Identify data sources, and their relationship to the wider customer journey
On-site ‘human intelligence’ insight gathering and assessment of policy and process in client environments
Ensuring the right data is available in all decision making, presented in an easily consumable way
Presenting finding to clients and internal stakeholders as a compelling story demonstrating a strong understanding of the client’s customer journey and visualizing data driven evidence
Create clear financial benefits/business cases setting out the value to the client and their customers of your recommendations
7 years of related experience is required.
Bachelor Degree minimum
Experience of technology driven innovation and change
Practical business analysis and consulting experience
Experience of present to senior stakeholders in a confident way
Demonstrated ability to structure complex problems, derive insights from data, and communicate with diverse teams.
Demonstrated leadership and mentoring skills
Demonstrated ability to have successfully completed multiple, complex innovation projects
Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.
Demonstrates a passion for technology and an understanding of the impact it can have to improve how organisations operate
Demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.
Strong written communication skills. Is effective and persuasive in both written and oral communication.
Time management and multitasking skills to effectively meet deadlines under time-to-market pressure
Requires travel (on average 25-50>)
Location: This position is located in Morrisville, NC (located near the Raleigh/Durham area).
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.