Director – Service Lines – AdventHealth Orlando
601 East Rollins Street Orlando, FL
Top Reasons to work at AdventHealth Orlando
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Full Time 8a – 5p, M-F
You Will Be Responsible For:
Divisional leadership oversight of service line, initiatives, staff.
Collaborates with regional and multistate Advent Health Acute Care Services (ACS) and Integrated Health Services (IHS) to standardize care and develop destination care programs.
Collaboration with Private and Employed physicians to advance institute initiatives
Provides consultative services to AHS Division hospitals as requested.
Leverages the CIN to deliver clinical value, quality, and safety
Travel nationally and internationally to conferences and other facilities to gain deeper understanding of institute programs.
Directs multiple service lines, with disease-specific specialty programs, symposiums, Academic and Center of Excellence Programs, (to include case observations, continuing medical education events, and physician grand rounds), wet lab courses, cases, tours, etc., by working with the course medical leadership and downline managers to develop curriculum, put in grant requests to pay for events, markets events, and troubleshoots.
Responsible for multiple allocated budget (by department, per event)
Collaborates with Administration to select, on-board, and assess current and new physicians
Identifies service line opportunities and threats (identify gaps and barriers), and increases knowledge on new techniques and healthcare trends related to physicians and programs by attending meetings, conferences, training events, reading publications, etc.
Oversight of multiple complex programs and projects, creating forums for project status reports with appropriate information in a timely and efficient manner. Will step in to identify and eliminate or escalate barriers for programs while helping to develop program measures to track deliverables as outlined each year.
Manages a healthy relationship between marketing and public relations and oversees continual
development of marketing, public relations, and branding materials for physicians, programs, and
Performs other duties as assigned or directed to ensure the smooth operation of the department or division.
What You Will Need:
- Bachelor’s Degree in Business, Marketing, Nursing, or Healthcare related field
- Three (3) years of healthcare leadership experience
- Five (5) years of experience in the healthcare, hospital, or physician private practice field
- Multi-specialty exposure experience
The Director of Institute Service Lines of the Institute provides management and leadership to the entire continuum, serving as an expert resource to all AdventHealth Acute Care Services and Integrated Health Services, as it relates to the disease-specific service lines they oversee (Example: Gastroenterology, General Surgery, Ophthalmology, Cardiovascular, Orthopedic, Neuroscience, etc.). In the Director has the expectation of overseeing multiple service lines of increased complexity and scope, requiring multiple downward layers of management. The Director of Institute Service Lines acts as a formal and informal mentor to other leaders within the programs. They take on institute-wide initiatives which stretch their growth and support multiple service lines.
The Director of Institute Service Lines oversees projects made up of interdisciplinary teams and is ultimately responsible for coordinated performance improvement throughout the entire AdventHealth system. Individual service lines contain one or more specialty programs to address and elevate the entire continuum of care for patients using evidence-based practice. The Director of Institute Service Lines drive a team who is responsible for the execution on specialty program deliverables, service line initiatives, and organizational transformation by helping to identify gaps and remove barriers. Responsible for developing business plans or proformas that relate to specific new programs or market opportunities. Develops operational and resource requirements for new programs or opportunities and collaborates with others to successfully implement and monitor performance. The director provides adequate cross-checks for data accuracy and timely delivery of critical key performance metrics including financials, quality databases, strategic planning, regulatory requirements, and operational deployment of initiatives. The collective group of programs within each downward service line report up through a manager to the director. They have oversight and responsibility for multiple services lines and specialty programs related to the service line in a matrix management environment including service line managers, disease-specific specialty program coordinators, patient navigators, clinical resource nursing, education resources, residency coordinators, fellowship coordinators, data and quality abstractors, research professionals, marketing, and other integrated roles. National and international travel is expected to achieve understanding and enhance AdventHealth brand recognition on behalf of the program. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to al
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.