Benefits, Employment and Child Care Division Trainer (Human Service Worker III)

Prince William County Government - Prince William County, VA3.8

Full-time
Introduction
Do you want a rewarding and dynamic job? Does being part of a large, diverse, and committed team of professionals' appeal to you? The Prince William County Department of Social Services is seeking an experienced, customer-focused individual to be our Training Human Services Worker III in the Benefits, Employment, and Child Care Division (BECC).

The ideal Training Human Services Worker III (THSW III) candidate will have experience in determining eligibility for TANF, SNAP and Medicaid as you'll be training new hires in our multiple 8-week training programs. This position will develop training curriculum, develop learning objectives, milestones, assess skill level of new hires and train existing staff on new and changing policies. This position will collaborate with leadership and consult with supervisors about the abilities and readiness of probationary employees. Build professional working relationships with other team supervisors and staff, be the driving force of change and understand the needs of adult learners.

The THSW III candidate must be organized, successful time management skills, and an effective communicator and presenter. They must have the ability to work in a fast-paced team environment, switch gears quickly and improve the performance of the division one training class at a time and must have the ability to manage and stay current with a large caseload, experience in working with on-line computer systems and can accurately process case actions. All HSW IIIs attend trainings and stay up-to-date on policy and system changes.

PREFERRED SKILLS & EXPERIENCE
Two years of formal training experience; comfortable training large groups of people; 2 years of experience working with VaCMS or similar eligibility systems; 3 – 5 years of experience making eligibility decisions for SNAP and Medicaid; strong organizational and time management skills; experience maintaining a large workload with multiple deadlines and strong customer service skills.

ENTRY SALARY: $50,485.50 - $68,094.00?yr.

NOTE: The selected candidate will be required to pass pre-employment background check.

General Definition of Work, Typical tasks, Knowledge, Skills and Abilities
The statements in this class specification are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GENERAL DEFINITION OF WORK:
Performs intermediate level professional human services work involving screening and assessment of customer's eligibility for programs and services. Work activities generally involve determining eligibility, authorizing benefits or services, investigating welfare fraud, providing employment related services and support, or authorizing childcare service in multiple program areas.

Work is performed in a high performance team environment. Work is performed under regular supervision. May provide work direction to or limited supervision over subordinate Human Services Workers. May participate in the Supervisory Training Program. (All DSS staff members are required to provide emergency work in the event of an emergency or disaster.)

DISTINGUISHING CHARACTERISTICS:
This level is characterized by work activities that require application of knowledge and experience as a skilled specialist. Work generally involves making eligibility determinations in multiple program areas.

TYPICAL TASKS:
General:
Interviews customers and conducts needs assessments;
Evaluates customers' qualifications and advises of available services, rights and responsibilities;
Provides information and referral to community human service organizations; identifies alternative services and resources; Explains temporary nature of benefits and services;
Interprets, applies and follows applicable program policies and procedures; Researches customer history and completes computer matches;
Obtains and verifies client information; Composes correspondence;
Maintains case records, files and documents;
Provides court testimony for fraud cases. Manages ongoing caseloads.
May provide training, instruction, and work direction or limited supervision to subordinate employees.

Eligibility:
Explains temporary nature of benefits/services; Initiates eligibility process;
Determines eligibility and authorizes benefits/services; Provides court testimony for fraud cases;
Investigates cases for welfare fraud; Prepares cases for court;
Presents cases in court as representative of DSS;
Provides front-end fraud prevention and detection services; Provides court testimony for fraud cases;

Employment:
Counsels customer stressing personal responsibility and self-sufficiency; May conduct home visits and perform field work.
Provides in depth counseling assessments, emergency counseling, guidance and referrals; Advocates for customers;
Operates certified Job Resource Rooms;
Conducts Job Readiness training; and work with employers to develop jobs for Department of Social Services clients;
Provides services under Workforce Investment Act; and work with vendors and businesses in order to provide services to clients; Develops employment services for prospective employers;
Provides employment related services through grant programs;

Childcare:
Counsels customer stressing personal responsibility and self-sufficiency; May conduct home visits and perform field work.
Provides in depth counseling assessments, emergency counseling, guidance and referrals; Advocates for customers;
Determines eligibility and authorizes benefits and services; Conducts home visits and performs field work;

Education and Experience
Any combination of education and experience equivalent to a Bachelor's degree and 2 years of professional-level experience in determining eligibility for more than one public assistance programs (Medicaid, SNAP, TANF).

Special Requirements

Department of Social Services Requirement:
According to Virginia Department of Social Services (effective January 1, 2014) and Virginia Department of Juvenile Justice Standards 6 VAC 35-140-260 (effective 2005), the following background checks may be conducted depending upon the nature of the position: reference check, local, state and national criminal record (fingerprinting), Child Protective Services record, DMV record, and credit history.