Operations Manager

UnitedHealth Group - Brentwood, TN3.6

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Optum Chart Operations is seeking an experienced operations leader. This leader will be responsible for driving ops transformation around production metrics, skill development, process controls, capacity utilization, and management and vision to effectively grow the organization. This leader must effectively collaborate with cross-functional peers to meet and exceed our service expectations, as well as, the current and strategic needs of our clients. This role will continue driving the development of the necessary infrastructure (people, process, tools, and controls) for the operations area reporting to them. This position will also coach and mentor coding supervisors through the development process to facilitate a cascading approach.

Primary Responsibilities:
Provide performance feedback and process guidance to coding supervisors
Reporting and data analysis
Leadership, mentoring and day to day oversight of management and administration of large team including remote coding staff
Foster and promote employee engagement
Manage daily operations including multiple levels of staff and multiple services
Direct and lead quality improvement and process transformation initiatives
Represent Operations in a manner that is collaborative and consistent with the tactical and long-term strategic plans
Ability to resolve conflicts and remove barriers to achieve common goals
SLA management and reporting
Identify risks and implement controls
Work with internal business teams
Develop innovative approaches to improve existing processes
Responsible for creating project timelines, plans and resources for assigned initiatives
Ability to drive quality execution across programs
Manage teams through transition across projects and initiatives

Required Qualifications:
High School Diploma / GED
Experience with management or oversight of 250+ employees
5+ years of experience in operations
3+ years of experience using operational metrics, data/analytics, goals/objectives and dashboards to run, interpret, and drive business performance
Intermediate level of experience with Microsoft Excel (filtering data, working with pivot tables, vlook ups, calculations)
1+ years of experience with Microsoft Word (editing, creating, and saving documents)

Preferred Qualifications:
Bachelor’s Degree
3+ years of experience in operations within the Healthcare industry
5+ years of experience with project management
Ability to produce within a fast paced organization
Superior communication skills
Experience in call-center, finance or healthcare/insurance
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.