Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.
Since 1982, Lutheran Services Florida has been providing and sharing solutions to protect Florida’s most vulnerable. Today, we are one of the largest nonprofits in Florida touching 1 in 50 Floridians with a wide range of services, including:
early childhood education
refugee and immigration
mental health and substance abuse
LSF is looking for a talented Program Manager who wants to make an impact in the lives of others.This is a remote position that will travel and meet with clients in the local community.
Purpose & Impact
The Program Manager is responsible for the administration of the Community Collaborations for Strong Families (CCSF) program, including program design and management, oversight of record-keeping and monitoring systems and development of community partnerships. The Program Manager will provide overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services; provision of regular and timely reports to the Children’s Board of Hillsborough County, regarding operations, services, and finances; establishing a respectful and supportive workplace environment; and elevating any issues or concerns. Serves as the leader for day-to-day operational decision-making and as main point of contact for collaborating with community partners. Must meet requirements the Children’s Board of Hillsborough County and any applicable local, state and or agency policies and procedures.
A Day in the Life of a Program Manager
Participates in the design of Community Collaborations for Strong Families program internal structures, systems and policies.
Ensures adequate systems in place to maintain highest quality of program services to parents and caregivers.
Monitors daily operations of Community Collaborations for Strong Families program to assure progression toward agency’s contract goals.
Reviews random samples of case files to determine effectiveness of services and quality of documentation.
Ensures consistency in program service delivery with attention to inclusive practices and integration of component areas; encourage continuous improvement of systems.
Ensures coordination among components, across levels and with the organization.
Participates in development of program and Community Partner interagency agreements and contracts.
Prepares home visiting program reports for the local program and community as assigned.
Establishes and maintains relationships and collaborations with public school districts, systems of higher education, and other community agencies and partners.
Attends interagency organizational and planning meetings as appropriate.
Participates in professional development activities and organized community events.
Designs and delivers formal presentations.
Participates in the development of collaborations and facility development for future expansion of families and/or services.
Participates in department meetings.
Designs and delivers training in areas of expertise.
Interact with members of the community, other agencies as needed.
Makes regular formal presentations to parents, staff, and community groups to provide information and ensure collaboration and promote advocacy.
Maintains strict confidentiality with respect to CCSF children, families and staff in accordance with established policies and procedures.
Attends all workshops and meetings as deemed necessary by the supervisor.
Attends staff and parent meetings and activities at community partners sites, as needed.
Supervises and meets regularly with Family Navigators.
Perform other duties as assigned.
Note: The duties above are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described above.
Must be adaptable to irregular hours, be able to travel as needed.
Valid driver’s license and appropriate auto liability insurance required.
Requires extended hours, works nights and weekends.
Reasonable accommodation may be made for otherwise qualified persons with disabilities.
Bilingual preferred: English/Spanish or English and other languages present in the local area.
Minimum of a Bachelor’s Degree in Family Development, Human Services, Social Services, Early Childhood Education, Business Administration, Business Management or a related field. Master’s degree preferred.
Minimum of five years professional leadership/management and supervisory experience preferably in an educational non-profit. Significant experience in administration, including balancing regulatory requirements with budget constraints and growing community needs. Home Visiting/Case Management experience preferred.
Successful completion of a Level II background screening, local criminal record check and drug screening prior to hiring.
Other: Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
Ability to determine and prioritize demanding workload while being flexible to emergent/unplanned needs and situations.
Significant decision making and problem solving in many areas including the allocation of resources to program components, supervisory issues, scheduling and provision of program services.
Ability to handle highly stressful and sensitive situations in a professional manner.
Ability to interpret and implement complex policies and regulations.
Ability to work independently and maintain professional boundaries and confidentiality.
Ability to exercise tact and discretion in all employee interactions.
Frequent sitting for long periods using computer keyboard, telephone and other office machines.
Strong organization and time management skills, ability to meet tight deadlines.
Occasional standing to file documents, make copies, faxing etc.
Strong knowledge of theories and practices of Family Development and Early Childhood Education/Development.
Experience in design and delivery of training.
Intermediate to advanced computer skills, including internet and e-mail.
Exceptional organization skills and attention to detail are required and the candidate must be able to meet designated deadlines.
Team player with co-workers and central service office staff.
Cost effective program operations.
Adherence to agency policies and management practices.
Effective staff management and leadership.
Why work for LSF?
Ability to Make an Impact in Multiple Areas
LSF offers several programs, spanning across a wide range of populations in need. This gives our team members an opportunity to learn and potentially work in programs outside of their direct area. Either way, members of the LSF family will play a part in transforming the lives of those in need.
A career at LSF means working and learning alongside talented professionals in a dynamic and inclusive environment. The values of our organization – OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY – drives each one of us.
People working at Lutheran Services Florida treat each other like family. Whether you work on the front lines or work in an office, you share a common bond that is felt throughout the organization.
Because of the variety of programs we offer throughout Florida, team members have the option to explore areas of interest in other programs or grow within their existing program/department.
Amazing benefits package including:
Medical, dental and vision
Teledoc (24/7 access to doctors via phone and video)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary), AD&D
Health and dependent care FSA
12 paid holidays + 1 floating holiday
Generous PTO policy
403(b) Retirement plan with 3% discretionary employer match
Additional Voluntary Benefits
Group life insurance
Accident, critical illness/Cancer and hospital policy
Legal Shield coverage
Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.